Customer Support

Pertemps have an exciting o to join a well-established business where customer service sits at the heart of everything they do. Based in modern offices in Plymouth, you’ll become a key part of a close-knit team and play a vital role as the first point of contact for customers.

This is a fast-paced position with consistently high call volumes. It suits someone who enjoys staying busy, managing multiple enquiries, and delivering a high standard of service under pressure.

The role
You’ll manage customer enquiries via phone and email, ensuring service level agreements are met and each issue is followed through to resolution. You’ll provide clear updates, accurate information, and a professional customer experience from first contact to close.

Key responsibilities

Handling a high volume of inbound calls and emails
Responding to emails within one hour
Accurately logging customer and equipment details
Coordinating engineer attendance in line with SLAs
Making follow-up calls to keep customers informed
Managing complaints and resolving issues where possible
Passing sales enquiries to the relevant teams
Supporting the wider business with ad-hoc tasks

What success looks like

Strong call handling and response times
Effective complaint resolution
Consistently meeting and exceeding customer expectations

What we’re looking for

Previous customer service or call centre experience
Confidence working in a high-volume, fast-paced environment
A calm, professional telephone manner
Strong attention to detail and accuracy
Clear communication with customers and colleagues
Comfortable using IT systems and databases
A team-focused approach

What’s on offer

Life assurance
Employee Assistance Programme with family cover
Medicash healthcare cashback plan
25 days holiday plus bank holidays, increasing with service
Company sick pay after probation
Free onsite parking
No weekend working
Modern, quiet office in a pleasant location

This role offers stability, structure, and the chance to be truly valued as part of a supportive team.

If you enjoy delivering great service in a busy environment, apply now or contact Chelsea Goodman in the Pertemps Plymouth office to find out more