Key Client Manager

Overview

Description

Key Client Manager
SSG Training and Consultancy

Who we are
SSG Training & Consultancy Ltd support businesses to improve health, safety, environmental, HR, and compliance performance through industry accredited training, including UKATA asbestos awareness, alongside advisory and consultancy services delivered via classroom, online, and virtual formats.

Part of the Celnor Group
Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment. While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.

Department: Business Support

Location: Plymouth

Compensation: £28,000 - £33,000 / year

As a Key Client Manager, you will manage and grow relationships with top-spending clients, ensuring their needs are met while driving new business through strategic sales campaigns and proactive business development.

• Build and maintain strong relationships with top spending clients, ensuring their training and consultancy needs are fully met.
• Maximise sales opportunities within key accounts by identifying growth potential and up-/cross-selling across the full service range.
• Lead or contribute to strategic sales campaigns and sales drives, consistently achieving agreed sales targets.
• Proactively identify service improvement opportunities and gather client feedback to enhance customer experience.
• Manage end-to-end administration, including processing bookings, producing complex proposals, reports, and client training matrices.
• Maintain accurate CRM records, collaborate effectively with internal teams, and ensure full GDPR compliance.

• Proven experience in sales and customer service roles, with a strong focus on client engagement.
• Confidence working professionally with senior decision-makers, building trust from the outset.
• Ability to self manage a demanding workload.
• Strong team player with drive, energy, and the ability to motivate both self and colleagues.
• Solid administrative experience with proficiency in MS Word, Excel, and Outlook.
• Excellent written and verbal communication skills.

You’ll be joining a business where your contribution matters and where professionalism, integrity and teamwork are genuinely valued. As part of the wider Celnor Group, you’ll benefit from group-wide investment, shared expertise and opportunities to develop your career as the organisation continues to grow.

• Bonus earning of up to £250 per month*
• 33 days’ annual leave including bank holidays, with additional leave through long-service awards and a holiday purchase scheme
• Employee referral scheme and long-service recognition awards
• Company sick pay and internal wellbeing support
• Employee Assistance Programme for you and your immediate family
• Free onsite parking and on-site electric vehicle charging points (contribution applicable)
• Salary sacrifice options to support flexible benefits choices
• Learning and development opportunities, including formal training, informal learning, and leadership development programmes
• Regular team activities and social events
• The opportunity to work for an organisation with strong values, high aspirations, and a people-first culture

Celnor Group and its businesses manage recruitment directly. We do not require agency support for this role and will only engage with recruitment partners from our preferred supplier list where necessary.

We may use technology, including AI-enabled tools, to support parts of the recruitment process. AI is not used for candidate screening, scoring or hiring decisions. All hiring decisions are made by people, for people. Our recruitment systems are ISO 42001 accredited, reflecting our commitment to ethical, transparent and responsible use of technology.