Receptionist & Support Administrator

An exciting opportunity has arisen within the Dermatology Directorate for Two full time, Band 2 Receptionist/Support Administrators to join the nursing and clerical teams based at Rowan House. Both posts will be 37.5 hours a week working Monday to Friday covering shifts on a rotational basis to ensure that the unit is manned from 08:00 to 17:15 (08:00 to 16:00 and 09:15 to 17:15).

We are looking for two enthusiastic, capable and motivated individuals to join our team. The post-holders will be working closely with clinical and administrative colleagues to ensure tasks are completed to a high standard to ensure the smooth running of the service.

The successful candidates will be responsible for providing a comprehensive reception and support service within the Dermatology Unit as well as booking and prepping all nurse led clinics in the area.

The post will provide a wealth of opportunities to expand and develop. The role is demanding and interesting and will require someone who is flexible and able to work well within a busy environment, has attention to detail, the skills to manage a variety of tasks to meet deadlines within the service. The ideal candidates must have a flexible 'can do' attitude and the ability to use their own initiative with excellent communication, interpersonal and IT skills.

Ensure effective communication with all members of the Dermatology team.

Ensure that all administration processes are dealt with in accordance with Trust Waiting list policies.

Required to cover for other colleagues during annual leave/sickness or peak workloads.

Ensure that appropriate clinic follow up is actioned as appropriately, i.e. outpatient appointments, investigations, add patients to waiting list.

Ensure a clear understanding surrounding data quality, data protection, case note handling and IPM.

Trace notes back to central library and check all outcomes after the clinic letters have been typed. Transfer notes to boxes for transportation.

Book and prep nurse led clinics. Locate notes required for clinics.

Transport notes around the Department using trollies as required.

To receive and co-ordinate patients telephone queries with the appropriate member of nursing/ medical staff. This is vital as the unit has daily telephone queries from patients on systemic drugs etc.

Assist with the In Touch system ensuring Health professionals complete the outcomes, and that patients/ carers are made aware of any delays in clinics, updating the information on the In Touch board. Assisting patient with the check-in on the In Touch system

To take additional roles as requested ie, Fire warden, Dementia friendly contact person.

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment.

We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.