Helpdesk Operative & PPM Coordinator

Overview

As a Helpdesk Operative and PPM Coordinator, you will play a vital role in supporting the smooth and efficient running of our operations. You'll ensure high‑quality planned preventative maintenance (PPM) coordination, provide responsive and professional helpdesk support, and maintain accurate documentation and administration processes.

Your work will directly contribute to our commitment to delivering The exceptional, every day by enabling teams, customers, and partners to access reliable information and timely support.

• Planned Preventative Maintenance (PPM) Coordination
  • Support the scheduling, progress tracking, and delivery of PPM activities across the portfolio.
  • Monitor project timelines, risks, milestones, and resource requirements.
  • Prepare clear and accurate reports, dashboards, and updates for managers and leadership.
  • Contribute to strong governance and consistent delivery against operational commitments.
• Helpdesk Support (CAFM Systems)
  • Log, manage, and resolve helpdesk tickets in line with agreed service‑level agreements (SLAs).
  • Escalate issues appropriately while maintaining transparent communication with users.
  • Respond to queries relating to PPM, CAFM systems, and associated processes.
  • Identify recurring issues and support continuous improvement within the helpdesk service.
  • Ensure full compliance with MITIE processes and system protocols.
• Administrative Support
  • Manage essential daily administrative tasks including office supplies, filing, uniform and PPE orders, and general correspondence.
  • Provide adaptable support for wider team requirements and ad hoc operational needs.
  • Maintain a professional, organised, and customer‑focused service at all times.
• Document Control
  • Maintain structured, accurate, and accessible project documentation and digital files.
  • Uphold version control standards and ensure consistency across all project materials.
  • Support internal audits and reviews by preparing and coordinating required documentation.

• Proficient in Microsoft Office, SharePoint, and CAFM platforms (e.g., Maximo).
• Experience using document management systems and helpdesk ticketing tools.
• Strong organisational and analytical skills with excellent attention to detail.
• Effective communication skills and confidence working with diverse stakeholders.
• Previous experience in a similar role is desirable.

• We re seeking someone who is:
  • Highly organised, efficient, and able to manage multiple priorities.
  • A clear communicator who builds positive working relationships.
  • Detail‑focused, proactive, and able to work independently when required.
  • Comfortable in a fast‑paced environment and committed to delivering consistently high standards.

The ideal candidate is a motivated, resourceful problem-solver with a collaborative outlook. You will bring energy, initiative, and a positive mindset to the team, helping us create exceptional environments for our colleagues and customers.

You ll be joining a supportive team that values professionalism, teamwork, and a good sense of humour.