Senior Administrator

Job Summary

Provide secretarial and administrative support to maintain smooth service delivery, manage daily operations, support line manager, and coordinate stakeholder relationships.

• Arrange meetings, events, and bookings; ensure availability of equipment and documentation.
• Answer telephone, email, and written queries; handle call management as agreed with line manager.
• Produce informal and formal minutes; transcribe and distribute accurately.
• Maintain accurate electronic and hard copy training logs and other records; access management information.
• Collect, collate, and prepare data for budget monitoring and stakeholder information.
• Act as first point of enquiry for customer and visitor reception; signpost relevant information.
• Support communication systems; record and resolve complaints, compliments, concerns, and suggestions.
• Maximise electronic systems (Microsoft Office, patient record systems) for effective service management.
• Adhere to Data Protection and record‑management policies; safeguard confidentiality and safeguarding issues.
• Contribute improvement ideas; prioritise work within policies and set timescales.
• Deliver office support services (post, filing, photocopying) in a timely manner; promote departmental image.
• Process and pass relevant invoices for payment in accordance with business process.
• Support line manager with banking, remittance service, petty cash, and stock management.
• Undertake surveys or audits as directed.
• Build positive working relationships with clinical staff, general practices, service users, and other stakeholders.

Proactive team player with the ability to supervise junior staff and manage line responsibilities; flexible to carry out any other duties as required by line manager.

Frequent sitting & standing; keyboard input for most of day; light effort to lift, sort & file case notes; occasional movement of presentation equipment and office supplies.

Comply with health and safety, risk management, infection control, safeguarding, and other statutory policies; attend mandatory training; support line manager in implementing these requirements.