Customer Service Apprentice - Neurology

Employer University Hospitals Plymouth NHS Trust Employer type NHS Site Neurology Department, Derriford Hospital Town Plymouth Salary £14,722 Per Annum Salary period Yearly Closing 05/02/2026 23:59

To provide clerical and administrative support to the Neurology Department secretarial team, reception team and to complete the NVQ training programme.

*** Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

The post holder will:

Support the medical secretary team in administrative duties such as typing, letters, appointments, notes, meetings, email's and more administrative tasks.

To support the reception team on the front desk dealing with patients, appointments and telephone calls.

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence, and great customer care. The Trust has great opportunities for career development in a highly progressive working environment.

We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on or email  . We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles.

Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

To provide office management support to the Neurology Administration
Team:

• Supporting the secretarial team with admin tasks such as typing, appointments, emails, letters, diaries, reports, minute taking and more.
• Support the reception team on the desk, taking and making phone calls, appointments and paperwork.
• To assist with telephone calls from patients, GPs and other Agencies in a courteous and helpful manner.
• Dealing face to face with patients, carers and other professionals visiting the department, seeking advice when appropriate.
• Assist with the tracing of patient notes using the Patient Information Management System (iPM).
• To attend when possible appropriate training and development opportunities
• Responsible for the distribution of consultants’ mail in a timely manner and ensuring that any issues requiring urgent action are brought to the attention of the recipient.
• Prioritise own workload.
• Participate in medical secretarial meetings, putting forward suggestions, taking and typing up of minutes. This also applies to any admin meetings requiring attendance.
• Sorting and dealing with all paper correspondence and keeping a satisfactory record and filing system to ensure swift retrieval of information.
• Submit email requisitions to the Secretarial Co-ordinator for stationery and other office equipment, to ensure a continuous flow of necessary tools, ensuring resources are used effectively.
• To bring defects in equipment to the notice of the Line Manager take immediate action to ensure that such equipment is withdrawn from service until satisfactorily repaired.
• Required to cover for support secretary/other colleagues during annual leave/sickness or peak workloads.
• Maintains confidentiality at all times and adheres to other Trust policies and…