Head Receptionist

We have a fantastic opportunity for a Head Receptionist to join our team at Woodlands Veterinary Group!

This is a full‑time position, working 40 hours per week with a variable shift pattern. As a Head Receptionist you will provide a friendly and efficient service to our clients and their animals, managing the reception team, staff/holiday rotas and recruitment.

• Answer phones, respond to emails, book appointments, and register new clients.
• Complete insurance forms, dispense medications, take payments and provide a warm, welcoming experience to clients arriving at the clinic.
• Manage the reception team, staff and holiday rotas, and assist with recruitment.

• Excellent communication and organisational skills.
• Strong leadership skills with experience managing teams (highly beneficial).
• Previous receptionist or customer‑facing experience (essential).
• Previous veterinary industry experience would be highly beneficial.
• Ability to remain calm under pressure and show empathy in all situations.

As a receptionist you will have access to our Client Care Hub, a dedicated space on our Knowledge Hub for all client‑care resources. You will be invited to join a support session within your first few weeks, meet a Learning Partner, and begin your training journey. Additional sessions are available in the next six months.

£27,000 to £30,000 per year (pro rata), depending on experience.

• 5 weeks annual leave plus bank holidays, with an extra day of annual leave each year up to 5 years of employment.
• Staff benefits including discounted gym membership, staff discount, buy‑and‑sell holiday, health plan and more.
• Full list of benefits available on our careers site:

Click “Apply Now” to submit your application. Please do not delay, as urgent roles may be interviewed before the advertised closing date.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.