Hannaford To Go Facilitator

Category/Area of Expertise

Retail Operations

473516

USA-NH-Plymouth-Route 25 Hatch Plaza

Store 08248 Management (7244175)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883 and remains connected to local roots. Hannaford actively seeks out farmers and producers to join our Local program, celebrating local foods, preserving farmland, and supporting local jobs. The connection to the source of our fresh foods is core to our business, making us the first major supermarket in the United States to document all its seafood products were sustainably harvested.

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assign fixed activities to Hannaford to Go associates during idle periods.
• Treat all associates with fairness, dignity, and respect.
• Assist in special projects and perform other functions as assigned by supervision.
• Ensure return-to-stock items are handled promptly and orderly with immediate attention to refrigerated and perishable items.
• Support and comply with all company safety standards; communicate needed equipment repairs or maintenance work; keep work area free from debris and safety hazards.
• Bag or package merchandise according to established company policies and procedures and store in designated area for customer pickup.
• Control excessive use of store supplies such as ribbons, receipt tape, bags, labels and cleaning materials.
• Assist in prompt cleanup of spills and breakage of glass or plastic containers to eliminate hazards and prevent accidents.
• Be knowledgeable in recognizing various types of produce merchandise, including differences between similar classes of products (e.g., apples, lettuces).
• Record on designated forms any price discrepancies and request price checks promptly on any such items according to company policy.
• Observe security standards by staying alert and being aware of customers' actions and behavior; report to manager or security any abnormal behavior.
• Process all types of sales transactions accepted by the store, including cash, checks, authorized accounts receivable sales, electronic payments, WIC coupons, Food Stamps, manufacturer coupons, gift cards, bottle deposits, bottle refunds, merchandise refunds in strict compliance with established company policies and procedures including full compliance with any legal requirements or regulations governing the same.
• Secure registers, Mobile POS Equipment, RF Units at all times when leaving unattended; protect company assets at all times.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Perform all other duties as assigned.

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions (18 years of age).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements for Hannaford to Go Service, ability to lead and coach others; demonstrates strong leadership skills.

• Perform repetitive hand and arm motions while standing/walking the majority of the shift.
• Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
• Push or pull up to 75 pounds on occasion.
• Work in and out of inclement weather when necessary.
• Gather up to five shopping carts and push them to designated areas.
• Handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
• Have sufficient visual acuity to read the RF unit display screen as well as check identification cards, checks, invoices and other written documents.

• Promote customer goodwill by providing high standards in customer service.
• Manage customer's online orders and maintain effective work schedules for Hannaford to Go associates to meet business traffic requirements and minimize customer inconvenience.
• Provide feedback to store leadership on any HTG operational issues.
• Proactively partner with Department Managers to ensure fresh orders, particularly those with cutlist are handled properly.
• Assist customers picking up orders at designated pickup location.
• Handle cash pickups and change orders as requested and log as required.
• Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
• Provide customers and associates with refunds, over-rings and other transactions requiring approvals or overrides.
• Supervise performance of all duties and responsibilities of all Hannaford to Go associates.
• Must be able to meet the physical requirements of the position, with or without…