Director, Operations Delivery Center of Excellence; COE

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

The Lead Director, Delivery COE is a senior leadership role responsible for ensuring delivery of complex, high‑impact initiatives that align with organizational priorities. The role provides executive‑level oversight of portfolios, programs, and PMO capabilities
, while leading a team of program managers, project managers and Business analysts. The role consistently emphasizes enterprise delivery, strategic alignment, governance, and cross‑functional leadership
, particularly in regulated environments such as healthcare Insurance.

Position may be remote and/or hybrid depending on candidate location and commute to office.

• Oversee, own, and direct business Enterprise Portfolio Management processes, prioritization, education, communication, and delivery.
• Partner with IT and other strategic teams to communicate, coordinate, and collaborate processes, planning, and delivery of Enterprise Portfolio initiatives.
• Manage senior leadership engagement for strategic initiatives identification and prioritization, Cap Ex planning, and roadmap alignment.
• Provide direction and planning for major projects and programs from problem‑statement through delivery.
• Participate in Agile processes (e.g. Planning Increments) by representing Business and strategy and prioritization of Enterprise Portfolio initiatives.
• Perform and direct business and IT efforts to interpret requirements, designs, estimate impacts, coordination of resources, and leadership reporting and visibility.
• Facilitate working groups and maintain program oversight within shifting timelines and priorities.

• Lead planning, updates, testing, documentation, and cross‑department preparedness for Business Continuity.
• Partner with enterprise BCM teams to ensure alignment, perform evaluations, and guide improvement efforts.

• Set direction, goals, and metrics for Data Governance Manager.
• Drive data integrity initiatives, incident improvement work streams, and Salesforce vendor management enhancements.

• Partner with IT and business teams to improve Agile PI planning, operational metrics, prioritization, and delivery processes.
• Contribute to architecture reviews, solution analysis, and enterprise portfolio management improvements.

• Directly manage, guide, and grow diverse team of project management and technical resources to support accomplishment of all above goals.
• Support hiring, onboarding, talent mobility, hybrid‑work engagement, and model Heart‑at‑Work behaviors.

• Own and drive high‑visibility initiatives such as audit management, AI implementation and governance, third‑party engagement oversight, and data center migration support to high‑quality successful delivery.

• 10+ years' work experience in health care, insurance or related field
• 7+ years' experience in strategic program/project management
• 5+ years' leadership experience leading and coaching a team
• 5+ years' IT project/program management; technology savvy; familiar with Agile methodology; PMP certification
• Demonstrated self‑starter, and be able to be highly productive in a dynamic, cross‑functional, collaborative, high‑performance matrix environment
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Demonstrated ability to effectively manage multiple high‑priority programs and projects simultaneously, with impeccable attention to detail and organization
• Mastery of problem solving and…