Collection Manager
Listed on 2026-02-03
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Management
Operations Manager, Business Management, Program / Project Manager
Summary
Messerli Kramer, an established Twin Cities law firm since 1965, is seeking an experienced Collections Manager to lead day-to-day operations of a large, multi-state legal collections call center based in Plymouth, MN. This role oversees a team of 4 Supervisors and 40 Legal Collectors
. The role is responsible for operational performance across all phases of the legal collections lifecycle. Reporting to the Director of Operations
, the Collections Manager has meaningful autonomy to drive workflow strategy, performance management, staff development, and compliance within a consumer-respect-focused collections model. This position is ideal for a seasoned collections leader who values scale, stability, ethical recovery practices, and data-driven decision-making.
- Oversee Inventory management & workflow strategy. Ensure critical queues have adequate workforce assigned.
- Uses scorecards and performance analytics to identify trends, set priorities, and partner with supervisors on targeted performance improvements.
- Develops supervisors through coaching, feedback, and performance management, addressing corrective action when necessary in partnership with HR.
- Collaboration with the Director on strategic efforts.
- Monitor client change log and update procedures relevant to the Collection Department
- Assist with client audits and call calibrations. Overseeing controls and remediation training as needed.
- Update and publish Monthly Collector Bonus Report.
- Conduct interviews of prospective candidates for the department as needed.
- Evaluate internal office policies to ensure they are compliant and driving the correct behaviors.
- Daily interactions with staff, answering questions, providing feedback on ideas or requests
- Monitor policy adherence. Redirect staff based on observations.
- Leads within a consumer-respect-driven collections model that emphasizes collaboration, ethical recovery, and long-term outcomes over short-term pressure tactics.
- Medical, Dental, & Vision Insurance
- HSA & FSA Accounts
- 401K, with 4% company contribution (after 1 year of service)
- Paid time off (17 days per year)
- Paid holidays off (7 days per year + a floating holiday)
- Company Paid Life Insurance
- Employee Assistance Program
- Building amenities include:
Free parking, onsite restaurant, & onsite free gym
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