E-Commerce Project & Tech Delivery Manager

Overview

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories.

Merchology is seeking a highly technical, execution-focused eComm Technology Project & Delivery Manager to own both the delivery of ecommerce-related technology initiatives and the day-to-day operational stability of our ecommerce platform. Reporting to the VP of Technology and Information Systems, this role is accountable for ensuring projects are delivered on time and within budget while also maintaining reliable, accurate, and uninterrupted ecommerce operations.

This is a hands-on individual contributor role. Success is defined by predictable delivery, platform stability, and operational excellence.

• Technology Project & Delivery Ownership:
  Own the full lifecycle of ecommerce and supporting technology projects from intake through post-launch stabilization. Define project scope, success criteria, schedules, budgets, and delivery plans. Develop detailed work plans, technical estimates, timelines, and dependencies. Enforce disciplined execution, change control, and delivery standards. Actively monitor milestones, risks, and dependencies, driving issues to resolution.
• Ecommerce Platform Operations (Day-to-Day Ownership):
  Own the daily stability and performance of the ecommerce platform. Support promotions, site updates, and configuration changes to ensure accurate execution. Identify, troubleshoot, and resolve operational issues across ecommerce and third-party integrations. Serve as the primary escalation point for ecommerce platform incidents impacting customers or operations.
• Execution & Delivery:
  Lead hybrid project rhythms, including planning, tracking, and retrospectives. Manage vendor deliverables, statements of work, contract commitments, and performance. Identify and resolve technical risks, dependencies, and roadblocks quickly. Maintain strict change-control processes and ensure all changes align with timeline and budget. Coordinate system testing, UAT cycles, defect triage, and go-live activities. Ensure smooth production cutover and hypercare.
• Technical & Integration Oversight:
  Apply deep technical knowledge to evaluate architecture alignment and implementation feasibility. Oversee API-based integrations, middleware, and data flows across the ecommerce ecosystem. Ensure operational readiness, data integrity, and system reliability for all releases and launches. Partner with IT, engineering, and vendors to validate technical designs and execution plans.
• Operational Risk & Stability Management:
  Balance project delivery with platform stability and operational continuity. Ensure changes are tested, documented, and deployed with minimal disruption. Support incident analysis, root cause documentation, and continuous improvement efforts.
• Stakeholder Communication & Coordination:
  Act as the primary point of contact for ecommerce delivery and operational issues. Communicate project status, risks, operational issues, and tradeoffs to stakeholders. Partner closely with Merchandising, Marketing, Operations, IT, and external vendors. Maintain clear documentation of processes, decisions, and system behavior.

• Bachelor s degree in technology, Business, Information Systems, or related field.
• 5+ years of proven experience managing complex technical projects, ideally ecommerce platform implementations or multi-system integrations.
• Strong technical background with a deep understanding of ecommerce platforms (Shopify, Magento, Big Commerce, Salesforce Commerce Cloud, etc.).
• Hands-on experience with systems integrations involving ERP, WMS, OMS, CRM, or middleware/API platforms.
• Demonstrated success delivering projects on time, within budget, and aligned to defined scope.
• Experience managing cross-functional teams and external technical vendors or implementation partners.
• Strong proficiency in technical documentation, requirements gathering, data mapping, and workflow design.
• Excellent analytical, problem-solving, and risk-management skills.
• Proactive, detail-oriented, and comfortable managing ambiguity in a fast-paced environment.
• Demonstrated leadership with the ability to drive accountability and maintain clear communication across all stakeholders.
• Ability to translate between business requirements and technical solutions.
• High sense of urgency and attention to detail

• Familiarity with APIs, middleware platforms, ETL tools, or integration frameworks.
• Working knowledge of Shopify Liquid, HTML/CSS, or related front-end templating languages.
• Experience with project management methodologies (Agile, Scrum, Hybrid) and related tools (Jira, Confluence, Smartsheet).
• Understanding of ecommerce analytics, performance monitoring, SEO, or site optimization best practices.
• PMP, CSM, or comparable certification.

• Generous PTO (18 days per year)
• 8 company-paid holidays
• Hybrid work schedule for select departments
• 40…