Business Supervisor - Plymouth, MN

Midwest Immunology & Minnesota Center for Multiple Sclerosis, a Vivo Infusion Company is excited to invite a motivated Medical Assistant to join our growing team in Plymouth!

This position involves supervision and leadership of Front Desk/Business Team. Supervision 62,400-of the Revenue Cycle Management process for the Clinic. In addition, performs a variety of clerical activities to support clinical operations in a neurology and immunology specialty medical practice. Duties include, but are not limited to, providing customer service, telephone management, scheduling, registration, and copay collections. We are looking for someone who is organized, able to multi-task, take initiative, and pay close attention to detail, while remaining welcoming and positive.

Our ideal candidate will come with strong administrative or customer service experience, a working knowledge of medical terminology, and a passion for healthcare. We are looking for someone with a keen attention to detail and outstanding written communication skills.

Compensation:$62,400.00 - $72,800.00/Year 5% Annual Bonus Potential - Paid Quarterly (Performance Based)
PTO:
Accrual 4+ weeks/YR, buy-back program (get paid for unused PTO), and PTO donation program to allow Vivo team members to donate to others in need Wellness Reimbursement Program - $360 Annually Employee Referral Bonus - Uncapped bonus potential

Tuition Assistance Program Employee Assistance Program (Employer-provided)
Short & long-term disability (Employer-provided)
Life Insurance (Employer-provided)

Employment Type

& Schedule, FLSA Status:

Full-Time Monday-Friday | 8:00am - 5:00pmExempt

Reports to:

Director of Operations

Primary responsibilities:

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Supervision and Leadership of Front Desk/Business Team
• Supervision of the Revenue Cycle Management process for the Clinic
• Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Schedules patients for physician visit. Maintains and updates appointment calendars.
• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
• Coordinates faxes, files and office information
• Processes and maintains medical records in accordance with records protocols.
• Check out each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of referrals and other orders.
• Performs other duties as assigned.

Secondary responsibilities:

• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records. Adhere to HIPAA.
• Communicates schedule changes to the team and assists with rescheduling patients.
• Manages incoming mail and deliveries.

Qualifications:

Education and Experience

• High School Diploma or equivalent (GED) is required.
• Bachelors Degree preferred
• 1-3 years of Supervisory experience required
• 1-3 years of Revenue Cycle management experience required
• 2-4 years of customer service experience required.

Skills

• Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
• Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
• Prior experience and demonstrated competence with Revenue Cycle Management systems.
• Highly effective verbal, written and interpersonal communication skills to communicate effectively with all staff, patients, visitors, and Providers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Who We Are:

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.

Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and…