Client Delivery Lead - Revenue Cycle Management

Overview

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position will oversee the development and execution of end-to-end revenue cycle service commitments for one or more of Optum s Health System partnerships. The role will continuously drive client revenue cycle performance improvement, as well as cost, productivity, and profitable goals. Success depends on driving efficiency, effective partnership, influence, and collaboration across various functions of Optum Insight ensuring initiatives and strategy are targeting delivery of world-class billing services, driving patient and customer commitment, and maximizing return through improved bad debt, cash realization, and cost efficiencies.

This position is responsible for influencing change related to the key functions of Revenue Cycle through collaborative engagement with various matrixed teams to develop and support innovative initiatives that will achieve optimal results while identifying gaps in client support/performance and proposing solutions (technology, services) to drive performance improvement.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities of CDL role will focus on four key areas:

• Client Delivery Lead (CDL), Revenue Cycle Management is an operations leader who has direct accountability for P&L performance, KPIs, and all functions in Front, Middle, and Back Revenue Cycle Management (RCM) Operations supporting Market Performance Partnership (MPP) clients.
• • Operations
  • Provide direction, oversight, and monitoring of RCM performance on a daily, weekly, monthly, and quarterly cadence
  • Deliver updates to clients and Centers of Excellence (COEs) as necessary
  • Proactively raise concerns with clients, COEs, and delivery teams, influencing change to drive action and improvement
  • Celebrate successes across clients, COEs, and delivery teams
  • Perform regular analysis of performance, including industry metrics, client metrics, SLAs, and incentive programs
  • Inform Client Relationship Executives (CREs) and other stakeholders regularly
• • Client Partnership
  • Partner and build trust-based relationships with client CFOs and other relevant client leaders
  • Provide guidance and advice on the impact of industry changes, revenue impact of client strategic plans, payer contracting and other relevant topics
  • Walk the halls to understand client operations, challenges, and successes
• • Performance Improvement
  • Plan and manage overall client and Optum RCM strategy to ensure SLA adherence, achieve incentive goals, and deliver high client performance
  • Develop, execute and monitor projects and technology introduction to improve client performance, operational efficiency/productivity and growth
  • Guide change management across diverse client and Optum teams
  • Serve as a creative thought leader, comfortable leading in ambiguity and influencing positive outcomes in a matrixed environment
• • People Management
  • Manage patient access and other on-site teams, ensuring alignment with client and organizational goals
  • Ensure tight collaboration, communications and relationships between on-site, remote domestic and global teams supporting client revenue cycle services

You ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 7+ years of RCM Operations leadership experience overseeing Front, Middle, and/or Back
• 7+ years of client management/consulting experience within healthcare delivery systems, interfacing with enterprise-level executives
• 5+ years planning and managing overall RCM strategy to ensure SLA adherence, incentive goals, and client performance
• Demonstrated experience driving projects and introducing technology to improve client performance and operational efficiency
• Proven ability to analyze complex market opportunities and develop creative solutions
• Demonstrated experience facilitating organizational change and providing process improvement recommendations
• Travel up to 25% of the time on a sustained basis

• Advanced Degree (MBA, MHA, or equivalent)
• Experience working within a global organization
• Experience managing and supporting…