Accounts Receivables Specialist

Overview

MISSIONS INC. PROGRAMS
Receivables Specialist
1.0 FTE (Non-exempt)

Department: Judy Retterath Withdrawal Management Center at Missions, Inc. Programs

Reports to: Accounts Receivable Supervisor

Location: Plymouth, MN (Hybrid possible)

Hours: FT, 40 hours per week

Missions Inc. Programs provides a collaborative community and safe space where individuals are empowered to heal and transform their lives. Our vision is a world where every person recognizes their inherent worth and lives with dignity, free from addiction and violence.

Our values include:

• Affirming human worth
• Fostering self-determination
• Valuing diversity
• Seeking social justice

The Receivables Specialist at the Judy Retterath Withdrawal Management Center plays a key role in managing the financial aspects of client services. This position requires an individual with strong organizational skills, attention to detail, and the ability to effectively communicate with clients and internal teams. The Specialist will be responsible for billing, account management, and coordination with both private and government insurers, ensuring smooth financial operations and client satisfaction.

• Monthly Billing & Accounts Management: Process accurate and timely billing for all private insurance companies as well as county contracts for services rendered, ensuring compliance with billing guidelines and timelines.
• Insurance Coordination: Work with private insurance providers and government programs (e.g., Medicaid, Medicare) to verify coverage and process preauthorizations for client services.
• Client Documentation: Collect, maintain, and review client documentation to ensure compliance with preauthorization requirements and billing processes. Follow-thru with any follow up needed from insurance company and for denials/appeals.
• Account Monitoring: Monitor client accounts for outstanding balances and discrepancies, ensuring prompt follow-up on unresolved issues, and coordinating resolution efforts with clients and insurance providers.
• Accounts Reconciliation: Perform monthly reconciliation of accounts receivable (AR), ensuring all transactions are accurately recorded, and perform periodic AR reviews with program staff to maintain up-to-date records.
• Quarterly AR Review: Attend quarterly reviews with program staff to discuss outstanding balances, billing issues, and strategies for improving AR management and collection processes.
• Confidential Record Maintenance: Maintain client records in compliance with privacy laws (HIPAA) and organizational policies, ensuring data confidentiality and security.
• Customer Service: Provide exceptional service to clients regarding billing inquiries, payment arrangements, and clarifying any questions related to their accounts or services received.
• Collaboration: Work closely with finance and JRC staff to support the program's overall operation.

• Proven experience in accounts receivable, insurance billing, or related administrative functions, preferably in a healthcare or social service setting.
• Strong understanding of insurance processes, preauthorizations, and contract billing.
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
• High attention to detail and accuracy in managing financial data.
• Strong written and verbal communication skills, with the ability to interact professionally with clients, insurance providers, and team members.
• Ability to pass a criminal background check.
• Ability to maintain confidentiality and uphold ethical standards in handling sensitive client information.
• Proficient in Microsoft Office, especially Excel, and other financial management software.

• Experience working with government-funded programs such as Medicaid or Medicare.
• Familiarity with HIPAA regulations and other privacy standards.
• Previous experience in a behavioral health or addiction treatment setting.
• Previous experience with MN-ITS and other insurance platforms.

• Ability to work at a computer for extended periods.
• Occasional lifting of office supplies or files (up to 25 pounds).
• Must be able to…