Front Desk Receptionist - Immunology and Sclerosis

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Join to apply for the Front Desk Receptionist - Immunology and Multiple Sclerosis role at Vivo Infusion

Minnesota Center for Multiple Sclerosis and Midwest Immunology, A Vivo Infusion CompanyMedical Practice Front Desk ReceptionistPlymouth, MN

We are seeking a compassionate Front Desk Receptionist that needs moderate supervision, performs a variety of clerical activities to support clinical operations in a neurology and immunology specialty medical practice. Duties include, but are not limited to, providing customer service, telephone management, scheduling, registration, and copay collections. We are looking for someone who is organized, able to multi-task, take initiative, and pay close attention to detail, while remaining welcoming and positive.

Experience working in an immunology, MS, rheumatology, infusions, or oncology clinic a strong plus!

Compensation Range

• $20.00 - $24.50/Hour
• Bonus Plan Target: 5% Annually (Based on performance)
• Private Equity for the Greater Good-Company-wide Employee Ownership Program

• Medical, Dental, Life, and Vision Insurance
• Option for HSA w/ employer contribution
• Short & long-term disability
• 401K with Match
• PTO (Accrual of 4+ weeks/year for FT)
• Wellness Reimbursement Program
• Employee Referral Bonus
• Tuition Assistance Program
• Employee Assistance Program
• & More

• Full-Time
• Monday
  - Friday | 8:30am- 5:00pm
• FLSA Status:
  Non-Exempt

• The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
• Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Schedules patients for physician visit. Maintains and updates appointment calendars.
• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
• Notifies clinical personnel of patient arrival.
• Processes and delivers departmental mail.
• Tracks down labs on patients and follows up with lab companies when errors occur.
• Coordinates faxes, files and office information
• Processes and maintains medical records in accordance with records protocols.
• Check out each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of referrals and other orders.
• Performs other duties as assigned.

• High School Diploma or equivalent (GED) is required.
• Medical Terminology
• One (1) year of customer service experience required. One (1) year relevant front-desk experience within a healthcare environment preferred.
• Certification in scheduling and registration preferred.

• Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
• Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
• Prior experience and demonstrated competence with patient or customer information systems.
• Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.