Resident Concierge

Job Description

Join a team that’s redefining senior living at Trillium Woods in Plymouth, MN. Set on 46 beautiful acres, our Life Plan Community offers a supportive, team‑oriented environment where your work truly makes a difference. We’re proud to provide exceptional care and services to our residents. At Trillium Woods, you’ll find purpose, professional development, and a workplace culture that values you!

Trillium Woods is recruiting for a hospitality focused Concierge. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner on a daily basis. They are the first face someone sees when visiting our community!

• Greets, directs and provides customer service to residents, associates, visitors and guests, both in-person and via telephone (filling in at receptionist desk when needed).
• General office work including distribution of communications and incoming mail, copying, filing, mail preparation; creating and/or updating documents, videos, announcements & flyers.
• Provides technology support to residents for their phone, set‑up, computer problems and printing issues, personal devices and personal programs/applications such as email, social media, smart phone/tablet, etc.
• Solve issues presented by residents, guests, vendors, and suppliers in a manner so that both the organizational objectives are met, as well as the individuals feel they were served appropriately. Keep difficult situations from escalating.
• Accept delivery packages, document receipt of packages in log book, and notify the resident (recipient) of delivery.
• Prepare maintenance work orders as requested by residents and staff.
• Assist the Director of Administrative services with projects/assignments.

• High school diploma or general education degree (GED) required.
• Familiarity with Microsoft Office Suite products.
• Must demonstrate excellent telephone communication skills.
• Prior experience in customer‑facing role in senior living community is desirable.

• Medical, dental, and vision insurance.
• Life insurance.
• AD&D insurance.
• Long‑term disability insurance.
• 401(k) with company match.
• Generous PTO and paid holidays.
• Employee assistance program.
• Daily Pay – Work today, get paid today.
• An exceptional work environment that is both engaging and fun.

Schedule: Full Time Monday - Friday days

Pay starts at $23 per hour

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement, please apply, we'd love to get to know you!

EEO Employer