Customer Service Representative II

Overview

As a Customer Service Representative, you will be responding to customers' purchase orders and basic non-technical customer support inquiries. You will problem-solve and provide solutions to requested information from our customer base and to the internal team. You will use the Lantronix ERP database to conduct most queries. You will be tasked with staying organized in the sales process to ensure our customers are receiving the best possible experience.

This role requires the ability to adapt to growing the future of the company via best practices and revenue-related engagements.

• Answer customer inquiries promptly and professionally
• Respond to customers via chat, phone, and email
• Coordinate with Sales to ensure a positive customer experience
• Close out quotes and opportunities based on incoming purchase orders
• Manage customer service mailbox and inquiries
• Assist with backlog and shipments reports to ensure accurate forecast data is captured
• PO acceptance and order entry into IFS ERP; respond to order inquiry questions
• Provide solutions to customer service issues that arise
• Maintain high accuracy and attention to detail
• Maintain close communication with customers through shipping and tracking
• Work with Lantronix scheduling department on Pullin’ sand pushout’s
• Collaborate with Sales and Customer Support to ensure a closed-loop process

• 1-2 years minimum experience in customer service or business (intern experience acceptable)
• Easily adaptable to changes with a growth mindset
• Ability to identify and resolve issues before they develop
• Office and Outlook experience a plus
• experience a plus
• Must be comfortable using the phone or other conferencing tools
• Must be highly organized and proactive in completing work, solving problems, and ensuring complete accuracy

Schedule:

6AM-3PM PST / 8AM-5PM CST