Adventures Support Representative | Polaris

Adventures Support Representative | Polaris (28814)

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by Dahl Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$23.00/hr - $24.00/hr

Direct message the job poster from Dahl Consulting

Title
:
Adventures Support Representative

Location
:
Plymouth, MN | Hybrid

Job Type
:
Contract

Compensation
: $23-24/hour + $1 increase on weekends

We are hiring on behalf of a leading company in the powersports and outdoor recreation industry that partners with a nationwide network of independent adventure providers. This organization is committed to delivering premium ride and drive experiences across a variety of terrains and seasons. As an Adventure Support Representative, you’ll play a key role in ensuring both business partners and customers receive exceptional support and service.

This is a dynamic, customer-facing role ideal for individuals who thrive in fast-paced environments, enjoy problem-solving, and are passionate about outdoor experiences.

As a Tier 1 Adventure Support Representative, you will be part of the Service and Operations Support Team, providing first-line assistance to adventure outfitters (B2B) and members (B2C). You’ll handle inquiries via phone and email, facilitate reservations, and support internal teams with data and process improvements. Your work will directly impact the quality of customer experiences and the success of our client’s adventure programs.

• Serve as the first point of contact for outfitters via CRM and phone.
• Respond to inquiries related to adventure tools, policies, and processes.
• Deliver ad-hoc training on systems such as booking platforms, insurance, accounting, and check-in/out procedures.
• Escalate unique or complex issues appropriately.
• Collaborate with regional account managers and internal teams to build strong relationships.

• Provide premium support to adventure program members.
• Handle inquiries, resolve issues, and facilitate reservations.
• Maintain accurate booking data and ensure a smooth customer experience.

• Assist with data entry and ad-hoc projects.
• Provide Tier 1 support for internal case platforms.

Required

• Excellent written and verbal communication skills.
• Strong customer service skills across B2B and B2C interactions.
• Ability to navigate multiple systems to resolve issues.
• High attention to detail and ability to follow process flows.
• Willingness to work evenings and weekends as scheduled.
• Strong interpersonal skills and ability to build rapport with diverse stakeholders.

Preferred

• Bachelor’s degree in business or a related field.
• Experience in a fast-paced, customer-focused environment.
• Ability to challenge the status quo and contribute to process improvements.
• Initiative-driven with a proactive approach to problem-solving.

Schedule

Training Period:

Post-Training:

• Onsite Requirement:
  Thursdays
• Occasional flexibility to trade shifts with team members.

Dhl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits

Summary:

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Not Applicable

Full-time

General Business, Customer Service, and Sales

Retail Motor Vehicles

Medical insurance

401(k)