Service Dispatch Coordinator

Arch Key Solutions

Position Title: Service Dispatch Coordinator

Location: Plymouth, MN, United States

Department: Project Delivery

Category: Specialty

SERVICE DISPATCH COORDINATOR

This position is based out of our Plymouth, MN office.

Arch Key is one of the nation's largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. We’re the POWER behind making the improbable possible.

We’re electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow. Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable by all. We’re not just energizing infrastructure, we’re energizing careers, communities, and the future.

Made up of the brightest minds in the industry, our team is our greatest asset, bringing knowledge, skills, and experience to every project. This is more than a call to join us, it’s an invitation to be part of a visionary journey, to grow with us as we scale.

Responsible for coordinating the delivery of onsite and remote service labor activities from the initial demand creation through delivery and close‑out in alignment with all Company policies, procedures, key objectives, and regulations. Schedules and dispatches resources to ensure customer expectations and commitments are met for all services. Works closely with Account Managers, Field leaders and Field Technicians.

• Can flex and adapt to the growing needs of the business.
• Can demonstrate strong problem‑solving & technical skills.
• Works independently with a strong work ethic and a proactive, industrious approach.
• Follows directions and guidance with attention to detail.
• Builds and maintains positive client relationships.

• Acts as primary point of contact for service customers to ensure expectations are met.
• Supports, informs, prioritizes, and coordinates activities and resources both regionally and across the platform.
• Handles incoming service requests via phone or email, resulting in creating service work orders, scheduling and dispatching field staff.
• Schedules resources to support proposals, maintenance agreements, and standard service agreements.
• Handles decisions regarding the scheduling and movement of resources and materials based on the nature of service calls, urgency, contractual obligation, and availability.
• Orders and tracks parts and subcontractors in support of maintenance plans and service calls.
• Evaluates time and material (T&M) service orders for completed costs and scope of work.
• Proactively follows up after completion of service to ensure a high level of satisfaction with the quality of work.
• Complete tasks as assigned in a timely manner and according to given deadlines e.g. month‑end, quarter‑end, and fiscal year‑end.
• Batches, reviews and reports field time for Service Technicians.
• Complies with local collective bargaining agreements and maintains compliance with all federal, state and local laws and regulations requirements.
• Utilizes LEAN concepts or other continuous improvement methodologies to ensure the most efficient operations, processes, and activities.
• Promotes and models the Company mission, vision and values through exercising sound and ethical business practices, championing all elements of diversity, equity, and inclusion (DEI) and providing high quality services and programs as they relate to clients, subcontractors, co‑workers, suppliers, and the public.

• High School diploma or equivalent work experience in service scheduling, construction management or a related field.
• Minimum 0-2 years of electrical or low voltage experience with a preferred concentration in construction and/or service projects.
• Minimum 2 years of experience managing people, to include dispatching and scheduling for field personnel and Technicians.
• Familiarity or experience with network infrastructure, physical…