NMC_- L1 Help Desk Technician
Job in
Plymouth, Wayne County, Michigan, 48170, USA
Listed on 2026-03-14
Listing for:
New Millenium Consulting
Full Time
position Listed on 2026-03-14
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, Desktop Support, IT Support
Job Description & How to Apply Below
One of our clients ir urgently looking for a Service Desk / Help Desk Technician.
Hourly: $20 - $22 per hour
Duration: 1 year
IT Site Support Responsibilities- Ensure IT support via remote access (with end-user concurrence) and provide onsite frontline support at SOW locations through a combination of phone, e-mail, chat, and desk-side presence
- Ensuring end-user application connectivity & functionality
- Provide Onsite IT Maintenance & Support
- Provide IMACD – (Install, Move, Add, Change and Disposal)
- Perform Hard IMACD – (Install, Move, Add, Change and Disposal – Statement of Work (SOW) funded)
- Provide assistance with testing OS Image Management Services & smart hands/feet support to Network Support Team & Server Support Team.
- Provide VIP User IT Support
- Provide Meeting/Conference Room IT asset testing & management services (limited and best effort based)
- Provide Print Management Services (Driver install in computers and parts/consumable management defined in SOW/SOP)
- Coordinate with Original Equipment Manufacturer (OEM) and other IT Service Providers and Garret IT Vendors
- Dispatch 3rd Party IT SE for workstation issues / requests of the users at sites where dedicated onsite
- Provide Spares Management (including warranty) services and management of IT device spares and loan pools
- Generate reports for incidents and work orders assigned to Site Support Team whenever required
- End to end ownership of tickets including regular updates to the service management system and information requests from 3rd party vendors if required
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