Clinical Coordinator

Clinical Coordinator

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Responsible for overseeing the medical assisting staff and other specified areas of the office in collaboration with office Nursing Leadership and the Practice Manager. This includes accountability for efficient patient/work flow, customer satisfaction, staff satisfaction, productivity and achievement of operational goals as defined by practice leadership.

• Supervises day‑to‑day operations of assigned areas to ensure efficient, fiscally responsible and customer responsive procedures and operations.
• Assists with recruitment, hiring, orientation, training and coaching of MA staff in accordance with IHA service and human resource guidelines, maintaining the most recent versions of training materials.
• Ensures efficient and effective scheduling for the MA staff and maintains the Time & Attendance program; coordinating timekeeping and time off requests. Fills in as Medical Assistant when needed.
• Directly enters medication, laboratory, and radiology orders into the electronic medical record per state, local and professional guidelines.
• Evaluates the performance of MA staff, recommends merit increases, promotions, and disciplinary actions in accordance with IHA human resource and service guidelines, maintaining teamwork and high employee morale.
• Oversees tasks that optimize workflow; provides suggestions to continually improve processes and the customer experience.
• Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day‑to‑day operations; develops clinical protocols as needed to ensure compliance with federal regulations.
• Implements inventory control system related to clinical supplies and immunizations/medications.
• Manages the immunization and VFC vaccine program and coverage of PAQ when needed.
• Manages clinical audits, internal and external, for the office.
• Attends required internal and external meetings, performs other administrative support tasks, and assists in the development and oversight of the office budget.
• Supports other offices, attends required meetings and training, and participates in committees as requested.
• Performs other duties as assigned.

• Creates a positive, professional, service‑oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health.
• Must be able to work effectively as a member of the clinical care team.
• Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers.
• Maintains knowledge of and complies with IHA standards, policies and procedures.
• Maintains complete knowledge of office services and the use of all relevant office equipment, computers and manual systems.
• Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities, embracing new ideas and respecting cultural differences.
• Uses resources efficiently.
• If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.

Performance that meets or exceeds IHA CARES Values expectation as outlined in the IHA Performance Review document, relative to position.

Education: High school graduate or equivalent with applicable college coursework or seminars in management and supervision. Prefer Associate’s or Bachelor’s degree in a relevant field (Management, Healthcare Administration, etc.).

Successful completion of an accredited/approved MA program and MA Externship, Emergency Medical Technician (EMT) program, Paramedic program or Certified Athletic Trainer. Current MA credential or ability to attain an MA credential is necessary.

Credentials/License: Valid CPR certification.

Certification as a Medical Assistant through one of the following agencies:

• American…