Customer Service Representative

✨ Customer Service Representative - Healthcare Call Center ✨

Onsite in Plymouth, MI

$21/hr | Full-Time Contract to Hire

4‑week paid training | Must be available 7 days/week between 5 AM-10 PM

About the Role

Join a leading healthcare organization as a Customer Service Representative supporting pharmacy benefit and prior authorization operations. You'll be the voice of support for patients, providers, and healthcare partners - delivering empathetic service, accurate information, and timely solutions.

This role is ideal for someone who thrives in a fast‑paced call center environment, enjoys helping others, and wants long-term career growth in the healthcare industry.

What You'll Do

✅ Handle a high volume of inbound calls (50-100/day depending on complexity)

✅ Answer questions related to prior authorizations, benefits, and general inquiries

✅ Enter customer information accurately across multiple systems

✅ Perform follow-up calls when needed

✅ Maintain strong quality and accuracy standards

✅ Work with confidential healthcare information

✅ Participate and engage fully during training (testing required)

Why You'll Love This Opportunity

Career Growth:
Company promotes from within - many contractors convert to full-time and move into departments like Quality, Client Administration, Workforce, Reporting, Claims, IT, and Leadership.

Industry Training:
Receive extensive training in pharmacy benefit management.

Promotion Potential:
Eligibility for Tier 2, which increases pay to $22/hr.

High Conversion Rate:
Most contractors convert to full-time in 8-9 months.

Benefits Upon Conversion:

+ Tuition reimbursement

+ Quarterly bonuses

+ Travel/theme park/movie discounts

+ Long-term career pathways

Schedule & Training

Training:
Mon-Fri, 8 AM-4:30 PM for 4 weeks

✍️ Must pass four tests with a 90% average (very achievable with participation)

Availability:
Must be available between 5 AM-10 PM, 7 days per week

Shift bids occur at the end of training and are performance-based

⚠️ Mandatory overtime required in January & February

What We're Looking For

To be considered, candidates must have:

Required Experience

✔ At least 1 year of high-volume call center experience within the last 2-3 years

✔ Minimum 1 year of tenure in previous roles

✔ Strong computer skills and ability to navigate multiple systems

✔ Typing speed of 30+ WPM

✔ Ability to handle confidential information

Preferred

➕ Healthcare or pharmacy-related experience

➕ Bilingual candidates

➕ Pharmacy Technician certification (not required)

Worksite

Plymouth, MI - Onsite only

(Full address available after shortlisting)

Pay

$21/hr (non-negotiable)

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Plymouth,MI.

Final date to receive applications

This position is anticipated to close on Feb 10, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all…