Call Center Customer Service Rep

Overview

TEKsystems is looking to hire several Call Center Customer Service Representatives for a Healthcare System located in Plymouth, MI.

If you have availability to work all 7 days between 5a-10p (you cannot choose your shift) and have 2-3 years of call center experience, please send your most updated resume to  Interviews are first come, first served!

• Job Title: Customer Service Representative
• Hours: must be available to work between Monday-Sunday 5a-10pm (your shift will be scheduled during this timeframe). This role is full-time and 40 hours; OT is available and at times mandatory.
• Training hours: M-F 8a-5p during the first 4 weeks. Then, shift bidding begins.
• Start date: 03/09/2026 — 6 month contract-to-hire with possible extension to 8-9 months
• Location: Plymouth, MI
• Job Type: Contract to Hire
• Pay: $21.00/hr

• Handle high-volume inbound calls from members, pharmacies, providers, and other partners, addressing questions related to prescription benefits, prior authorizations, eligibility, and general plan information.
• Respond to inquiries, research member and provider information, and document interactions while maintaining confidentiality and compliance standards.
• Conduct follow-up outbound calls to provide updates, clarify information, or resolve outstanding issues with clear, empathetic, and professional communication.
• Respond to questions involving confidential or sensitive information, following HIPAA and internal guidelines, and document call details in multiple internal systems.
• Navigate and utilize multiple software platforms (benefit tools, authorization systems, member databases, logs) and meet performance metrics (call quality, accuracy, productivity, customer satisfaction, adherence to schedule).
• Manage a daily workload of approximately 80-100 calls, troubleshooting issues related to prior authorization status, medication coverage, formulary questions, and pharmacy claim inquiries.
• Collaborate with internal departments to escalate or resolve complex cases as needed, ensuring information captured is complete, accurate, and compliant.

• High school diploma
• 2-3 years of call center experience
• Strong verbal communication skills with the ability to explain complex information clearly and patiently
• Ability to complete typing test & call center assessment as part of proceeding in the process
• No employment gaps (no jumpy tenures)

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) with pre-tax and Roth options
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Send your most updated resume to  or apply below if you are interested in next steps. An initial interview will be scheduled ASAP for interested applicants.

Work Environment: This is a fully onsite position in Plymouth, MI.

Final date to receive applications: This position is anticipated to close on Feb 13, 2026.

About TEKsystems:
We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.