Teller, Customer Service​/HelpDesk

Teller – Full-Time

We are seeking a friendly, detail‑oriented, and service‑driven Teller to join our branch team in Plymouth, MI. The ideal candidate will provide exceptional member service while accurately processing a variety of financial transactions.

• Provide outstanding member service with professionalism, patience, attention to detail, and positive communication
• Represent the credit union in a friendly, helpful, and professional manner
• Maintain a high level of confidentiality with all member information
• Answer member inquiries and coordinate with other departments as needed
• Answer incoming phone calls and assist members promptly

• Accurately process deposits, withdrawals, loan payments, loan payoffs, loan advances, IRA contributions, charge‑off payments, and night drop transactions
• Perform cash handling duties including maintaining and balancing a cash drawer and buying/selling currency from the vault
• Verify coin rolls, sort coin, and prepare coin for outgoing shipment
• Process travel notices, non‑member transactions, credit card payments, cash advances, and Canadian (foreign) checks
• Complete daily mail payments and drive‑thru transactions
• Process check orders, statements, transaction histories, and termination statements
• Issue money orders, traveler’s checks, Cedar Point tickets, and other negotiable instruments (balance monthly)

• Follow all policies, procedures, and regulatory guidelines
• Complete and pass required BVS training modules
• Submit accurate CTR/SAR documentation
• Maintain accurate records and documentation for all assigned tasks

• Assist in opening and closing procedures, including equipment setup, stocking supplies, and drive‑thru operations
• Maintain the appearance and organization of the teller line and teller window
• Assist with ordering supplies, organizing incoming shipments, and stocking the branch supply room
• Print, fold, and stamp daily notices
• Support other departments as needed (Loans, Accounting, Credit Cards, Member Service, Marketing, etc.)
• Assist in training new tellers
• Perform additional duties as assigned

• Strong customer service and communication skills
• Excellent attention to detail and accuracy
• Ability to multitask and manage time well
• Dependable, professional, and eager to learn
• Prior cash handling or teller experience is a plus, but not required

Entry Level

Permanent, full‑time position based in Plymouth, MI.

Salary: $35,360.00 per year.

Benefits:
Federal paid holidays, 2% 401(k) match, 10% salary contribution to 401(k) via money purchase program.

Fully onsite.

This position is anticipated to close on February 12, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.