Lead Kitchen Helper

Under the direction of management is responsible for the following;

* Opening and closing duties for the Nutrition and Food Service department.

* Assist in coverage of shifts

* Coordinating work flows of Retail, Production, & Patient Service areas.

* Production, sanitation, and delivery of food service trays.

* Assist patients with menu selection as needed.

* Assist manager with the day to day operation of the department ensuring effective daily department operations and participates in the staffing process to ensure adequate staffing.

* Addressing complaints and resolving issues

* Assist in Retail area to include production, sanitation, and cash handling.

* Training of employees

* Assist with monthly Financial reporting

* Acts as a resource for Kitchen Helpers when questions or problems arise.

* Practices according to entity mandatory requirements.

* Practices according to department expectations.

* Practices with a Customer Service approach to all activities.

* Describes and promotes the mission of the department.

* Demonstrates skills and ability in all aspects of performance management.

* Complies with all administrative policies and procedures.

* Promotes self-development and learning with staff.

* Demonstrates responsibility in utilization of financial resources.

* Demonstrates ability to manage various responsibilities.

* Demonstrates skills and abilities in employee relations.

* Performs with knowledge of effective communication practices.

* Demonstrates knowledge of PI (Performance Improvement) and survey process.

* Demonstrates basic computer ability with Excel, Word, and Powerpoint.

* Demonstrates appropriate interpersonal skills.

* In general oversee all aspects related to the operation of the sections under the supervision of the management team.

* Perform other duties as assigned by management.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Falmouth Hospital's commitment to CARES: compassion, accountability, respect, excellence and service.

* High school diploma or equivalent is required

* Ability to read, write and communicate effectively in English.

* Basic knowledge of Word, Excel and Outlook.

* Must be Serv Safe Certified within six (6) months of date of hire.

* Must successfully attain Food Manager Certification within 6 months of hire.

* Minimum of three year's previous kitchen experience or Food Service Management is required.