Medical Receptionist

The Opportunity

As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner.

This is the perfect opportunity for someone who is looking to get their foot in the door at a growing medical company or someone looking to kickstart their career in customer service or the medical field. If you enjoy working with people, staying organized, and are a pro at multi-tasking, we encourage you to apply.

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone.
• Registration & Records: Welcome and greet patients; register patients efficiently and ensure completion of all required forms with accurate information.
• Insurance & Billing: Handle insurance and billing inquiries, providing clear and concise information to patients.
• Patient Support: Aid ill or distraught patients as necessary and with available resources.

• Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
• Accounts & Follow-up: Proactively request a card on file, follow up on patient balances, and ensure timely payments.

• Clinic Coordination &
  
  Collaboration:
  
  Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment.
• Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules.
• Assist in scheduling specialist referrals as needed for patient follow-up.
• Navigate between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team.

• Front Desk Management: Answer and direct phone calls in a professional and timely manner; keep the reception area organized and welcoming; perform administrative duties including photocopying, filing, and maintaining daily activity logs.

• CMD Technology & Offerings Expert: Become familiar with the scope of CMD services and costs; navigate and utilize software systems for reservation scheduling and electronic medical records.

• Must be able to work 12-hour shifts in consecutive and/or non-consecutive days:
• For full-time: three 12-hour shifts per week with at least four shifts a month on a Saturday or Sunday.
• For part-time: two 12-hour shifts per week with at least two shifts a month on a Saturday or Sunday.
• For per diem: four 12-hour shifts per month, ideally one shift each week.
• Flexibility to work nights, weekends, holidays.
• When needed, must be able to work at a minimum of three other Convenient
  
  MD locations within a one-hour travel distance from your primary clinic.
• Required to travel for training shifts outside of your primary clinic within a one-hour commute.

• Education: High School Diploma or GED required.
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness with colleagues and patients.
• Detail-oriented with excellent organizational skills: Ability to juggle and prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, authentic, and patient focused: Supports patients with kindness and contributes to a community of belonging.
• Technically savvy: Proficient with Microsoft Office Suite or related software.
• Effective communicator and cross collaborator: Establishes and maintains positive relationships with patients, team members, and stakeholders.
• Excellent team player: Enjoys collaborating and contributing to a strong team dynamic.
• Driven and self-motivated: Works independently, shows initiative, and seeks better ways of working to benefit patients and the organization.
• Strong analytical and problem-solving skills: Able to understand and apply applicable laws,…