Branch Manager; R

Overview

Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team that provides excellent client service in all interactions, analyzes clients  needs, and recommends financial solutions that help Key clients achieve confidence in their financial wellness and goals. The Branch Manager is accountable for branch operations and compliance by providing direction and guidance to the in-person branch team on operational/regulatory procedures, ensuring compliance with operational, security, audit procedures, and timely completion of branch operational tasks.

The Branch Manager leads the team through the Branch Playbook to deliver on Branch Goals. The Branch Manager focuses on acquiring and growing small business relationships and serves as a market leader in the local community and/or designated business area. At Key Bank, we believe it s our opportunity and privilege to help our clients move forward in their financial journey, and we take pride in serving our clients and making them feel that no bank will fight harder for them.

• Embodies a strong client experience culture, being present with every client and teammate and recognizing the impact on their day, personally, professionally, and financially.
• Engages in outside calling to small business clients in and around the community, delivering the full depth and breadth of Key s products and services; develops centers of influence and networks to identify prospective client referrals with a focus on Small Business both in branch and on-site with small business owners.
• Accountable for growing the business through retention, expansion, and acquisition tactics, and for leading the Branch team to meet activity, behavior, and outcome expectations as well as individual goals.
• Leads and develops the in-person branch team, ensuring understanding of Key s products and services, sales and service process, and competitive landscape, while instilling Key s vision and values.
• Facilitates strong partnerships within the branch team and with line of business partners, focusing on client acquisition and deepening relationships; effectively manage internal and external COIs.
• Responsible for staffing, scheduling, recruiting, interviewing, selecting, onboarding and training new teammates.
• Facilitates in-person morning huddles and end-of-day debriefs.
• Delivers a consistent coaching and performance management process through observational coaching, joint sales calls, growth and development, and use of training tools.
• Provides guidance to ensure compliance with regulatory, security, and internal controls, including timely completion of branch operations tasks.
• Work on Saturdays as directed by management.
• Performs other duties as assigned; duties may change or be added at any time with or without notice.
• Complies with Key Bank policies and procedures, including acting professionally, ethical conduct, avoiding conflicts of interest, and acting in the best interests of Key s clients and Key.

• High School Diploma/GED or equivalent experience (required) or
• Bachelor s Degree (preferred)

• Minimum of 3 years  experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team (required).
• Minimum of 3 years  demonstrated small business deposit/credit experience and familiarity with small business operations (required).
• General understanding of financial statements and concepts (required).
• Demonstrated understanding of consumer credit including loan-to-value, debt-to-income, and credit reports (required).
• Demonstrated ability to leverage Centers of Influence (COIs) to further promote business (required).
• Demonstrated experience with influencing business partners; role requires significant collaboration with partners such as Key Investment Services, Mortgage, and Business Banking sales professionals (required).
• Demonstrated ability to effectively communicate and possess strong public speaking skills (required).

• Notary License (preferred)

• Lead by example and ensure consistent delivery of distinctive service for all clients; develop the skills and confidences of a high-performing team and grow the business through enduring client relationships.
• Knowledge of client accounts and business with the bank; use sound judgment with clients and transactions.
• Lead Branch sales team with a proactive client focus, using preset appointments and quality conversations leading to recommendations that support clients  financial wellness goals.
• Champion and foster a culture that embraces change and continuous improvement; align initiatives with values, strategic intent, and practices; consider the human impact.
• Strong work ethic and high integrity.
• Excellent time management with the ability to lead a team through multiple priorities.
• Provide guidance and support to teams; conduct regular coaching sessions and develop…