Patient Safety Advisor

Position Summary

Position Summary
The Patient Safety Advisor III (the “Advisor”) is responsible for conducting patient safety activities in support of Patient Safety Organization (PSO) deliverables. The Advisor collaborates with teams and individuals to create and disseminate patient safety solutions for clients. The Advisor displays a proficient level of skill development with PSO related activities.

• Client Support and Project Management
• Demonstrate advanced project management skills and successfully complete complex projects.
• Proactively reach out to clients, including executive level staff, and deliver effective client meetings. Responsibilities include material design and presentation, participant engagement, and coordination of logistical support.
• Identify and manage client deliverables, as outlined in the client contract, including performing quality control on deliverables before dissemination.
• Manage aspects of client user access, onboarding, and disenrollment.
• Collaborate with support teams (e.g., sales, marketing, and IT) to create and implement client support strategies.
• Provide feedback on technical updates, including dashboards and new deliverables.
• Lead projects and deliverables, as assigned by functional teams.
• Demonstrate critical thinking in all aspects of work.
• Measure, monitor, and improve client engagement, utilization, and satisfaction with risk assessment services.
• Support consulting opportunities with clients.

• Safety, Quality and Performance Improvement
• Support the design of learning systems that achieve the successful implementation of patient safety activities.
• Apply principles of more complex quality and process improvement models, such as Lean Six Sigma.
• Use advanced data visualization techniques to provide event feedback to clients (e.g., complex multi-content charts/graphs).
• Apply principles of human factor engineering to patient safety activities.
• Facilitate safe table events to promote best practice sharing.
• Support proposal submission to disseminate PSO safety and quality outcomes through speaking engagements, white papers, and journal articles.

• Culture of Safety
• Support clients to use the culture of safety assessment results to create action plans to improve organizational safety culture.
• Support clients in implementing just culture strategies into patient safety event response and mitigation.
• Integrate high reliability principles into patient safety recommendations.
• Assist clients to address culture of safety implications associated with operational changes (e.g., cost reduction measures).
• Recommend feedback techniques for informing stakeholders, providers, and frontline staff about unsafe conditions, near misses, and incidents.
• Engage with leadership in implementation and growth of patient safety programs.
• Anticipate the needs of both PSO workforce and client’s patient safety team members and offer mutual support when needed.

• Collection and Analysis of Patient Safety Events
• Develop taxonomy and identify trends within moderate to complex data samples.
• Independently complete data analysis and reports for both PSO workforce and clients.
• Support clients using proactive, reactive, and common cause approaches to error evaluation and analysis.

• Risk Management
• Assist with client’s risk management and patient safety focused initiatives through event analysis.
• Support activities around medical staff peer review, credentialing, and privileging.
• Perform RCA analysis and feedback to clients with support from senior PSO workforce.
• Support clients in the use of PSO risk assessments.
• Conduct analysis of RCAs to determine trends in high-risk event types.
• Facilitate PSO workforce and client discussions around communication and resolution when unexpected patient harm occurs.
• Participate in development of RCA2 training programs and case studies.

Other duties, as assigned.

• Client Engagement:
  Quarterly check-in call completion rate with assigned clients*
• Contract Tracking:
  Renewal rates*
• Number of research responses completed*
• Number of data analysis completed*
• Accountability metric goals will be determined within the first few weeks of employment.