Customer Service Specialist

Overview

Reporting to the Team Lead, Customer Service, the Customer Service Specialist provides support of all elements of the lube order-to-cash process under general supervision to support sales of lubricant products to Company customers. Select how often (in days) to receive an alert.

• Work closely with one or more marketing sales managers to assist them in managing their territories and product lines
• Provide daily customer service to lubricants customers
• Ensure that all price requests are approved by VP-Lubricants prior to being submitted to DIG for entry
• Maintain customer files and all associated records
• Validate current pricing as applicable to Customer Service transactions
• Advise Technical Group of data requests affecting customer specifications
• Communicate with Credit Department for release or hold of orders
• Determine capability of meeting customer special instruction requests and enter/update the information directly into SAP
• Verify orders meet established shipping guidelines and advise the customer if changes are needed
• Validate customer information set up in SAP master data is entered accurately and timely
• Schedule and build the order, coordinating time and shipment details with terminals and refinery; determine best shipping location for product resourcing needs when necessary
• Determine validity of the order, verifying compliance with the master data that governs the transaction
• Manage order changes or cancellations
• Prepare and send response letters for blanket purchase order acknowledgements
• Track all orders to ensure the order and ultimate delivery is made on time and the customer is invoiced
• Resolve all post-sale inquiries such as pricing, logistics and shipping documentation issues
• Communicate with other departments to ensure customer requirements are met
• Fulfills on-call responsibility on a weekly rotation for emergency requests, handling the call to resolution and completing an on-call report the next business day
• Follow all applicable ISO 9000 processes to ensure the company’s financial and operational, safety, quality, and integrity requirements are met

A minimum of one year of experience in sales administration is preferred.

A minimum of a High School Diploma or equivalent is required. A Bachelor’s Degree in marketing or business administration is preferred.

Strong organizational skills; adept at time management and multi-tasking. Proficient with MS Office products and applicable mainframe applications (e.g. SAP). Good interpersonal skills and ability to effectively communicate with others, both written and verbal communication; advanced reading and writing skills with the ability to perform intermediate mathematical calculations.

Office based with up to 5% travel by land and air required. Subject to all weather and varying road conditions.

This job posting is to fill an existing vacancy within our organization.

Our hiring process incorporates AI tools to assist in the recruitment process.

This role is based out of our Plymouth Meeting, PA office.

HF Sinclair offers a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include, but are not limited to:

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Paid Time Off
• 401(k) Retirement Plan with match
• Educational Reimbursement
• Parental Bonding Time
• Employee Discounts

Benefit eligibility is governed by official plan documents; for more details visit Total Rewards.

Job conditions require sitting, talking or hearing, making visual inspections, and performing precise finger and hand movements; reaching or grasping and perceiving color differences. May require standing, walking, twisting, stooping, crouching, kneeling, lifting and/or carrying up to 10 lbs, pushing and/or pulling up to 10 lbs, and climbing up to 3 ft.

HF Sinclair Corporation, headquartered in Dallas, Texas, is an independent energy company that produces and markets high-value lubricants and related products. HF Sinclair owns and operates refineries located across multiple states and markets its refined products principally in the U.S. Southwest, Rocky Mountains, Pacific Northwest, and adjacent Plains states. The company supplies fuels to branded stations and other locations, and its subsidiaries produce and market base oils and lubricants in the U.S., Canada, and the Netherlands, including renewable diesel facilities in Wyoming and New Mexico.

HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.