Vendor Manager - Westcor Land Title Insurance Company

Description

• On boarding of new vendors including obtaining SOWs, agreements, NDAs and additional documentation as required.
• Evaluate and perform due diligence and ongoing monitoring of potential and existing vendors.
• Ensuring SLAs are consistently met or exceeded in accordance with contractual requirements.
• Running daily, weekly and monthly reports to ensure that title and closing turn times meet with client SLA’s.
• Producing and delivering performance scorecards for operational processes.
• Facilitate daily/weekly/monthly calls with key stakeholders to review performance, quality, turn times, score cards, and Corrective Action Plans.
• Oversee vendor fulfillment to ensure remediation plans are appropriately tracked and completed.
• Resolve disputes and manage escalations.
• Ensure stakeholders/vendors are providing best in class customer service to clients and customers.
• Build collaborative partnerships with internal and external partners to enhance the capacity and capabilities of the organization to identify and deliver consistent solutions.
• Identify areas of improvements and locate vendors/solutions to enhance our product offerings there.

• On boarding of new vendors including obtaining SOWs, agreements, NDAs and additional documentation as required.
• Evaluate and perform due diligence and ongoing monitoring of potential and existing vendors.
• Ensuring SLAs are consistently met or exceeded in accordance with contractual requirements.
• Running daily, weekly and monthly reports to ensure that title and closing turn times meet with client SLA’s.
• Producing and delivering performance scorecards for operational processes.
• Facilitate daily/weekly/monthly calls with key stakeholders to review performance, quality, turn times, score cards, and Corrective Action Plans.
• Oversee vendor fulfillment to ensure remediation plans are appropriately tracked and completed.
• Resolve disputes and manage escalations.
• Ensure stakeholders/vendors are providing best in class customer service to clients and customers.
• Build collaborative partnerships with internal and external partners to enhance the capacity and capabilities of the organization to identify and deliver consistent solutions.
• Identify areas of improvements and locate vendors/solutions to enhance our product offerings there.

• High school diploma or equivalent required, Bachelor’s degree preferred
• 5+ years of relevant work experience managing vendor/relationship management
• 3+ years of financial/mortgage/title experience preferred
• Good understanding of title insurance and title clearing is required
• Superior analytical and critical thinking skills
• Excellent problem-solving and negotiating skills

• Strong communication skills, with the ability to clearly and concisely present issues, ideas and recommendations in verbal, written and presentation formats.
• Highly motivated, inquisitive, self-started with the ability to multi-task and effectively manage priorities to meet deadlines in a fast-paced environment
• Strong attention to detail, excellent organizational skills, ability to manage multiple projects and the capacity to work under pressure and tight deadlines.
• Ability to manage and mentor stakeholders by teaching technical skills, sharing insights, and reinforcing the foundational guiding principles of Storefront
• Ability to direct teams and influence stakeholders at multiple levels within the enterprise in an environment with shared authority (over the vendor relationship).
• Capable of generating a high degree of respect and trust to develop, maintain strong relationships with business partners across all levels of stakeholders and assigned vendors.

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 25 pounds.
  
  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

• The work environment characteristics described here are representative of those an employee encounters while performing the…