Branch Supervisor Job Plettenberg Bay area,South Africa,Retail

Branch Supervisor – Hardware & Paint Retail

Location:

George
Salary: R12,000 – R18,000 basic (depending on experience)

Overview:
The Branch Supervisor will be responsible for overseeing the day-to-day operations of the hardware and paint store, ensuring efficient branch performance, excellent customer service, and effective staff supervision. This role requires hands-on involvement on the shop floor and strong product knowledge within the hardware and paint environment.

Key Responsibilities:

Supervise daily branch operations, ensuring smooth opening and closing procedures
Manage and support branch staff, including scheduling, task allocation, and on-the-job training
Ensure high levels of customer service and resolve customer queries or complaints professionally
Oversee sales performance and assist in achieving branch targets
Maintain stock control, including ordering, receiving, stock counts, and merchandising
Ensure correct handling, mixing, and display of paint products where applicable
Monitor housekeeping, health and safety, and compliance with company procedures
Assist with basic administrative duties, reporting, and cash handling
Support the Branch Manager or Owner with operational and performance-related tasks

Minimum Requirements:

Previous experience in a hardware, paint, or building materials retail environment
Supervisory or team-lead experience preferred
Good knowledge of hardware tools, paint products, and related materials
Strong customer service and communication skills
Ability to lead by example and work hands-on when required
Basic computer literacy (POS systems, stock systems, and email)
Reliable, well-organised, and able to work under pressure

Personal Attributes:

Practical and solutions-driven mindset
Strong leadership and interpersonal skills
Honest, dependable, and detail-oriented
Physically fit and comfortable working in a retail store environment

Working Hours:

Retail hours, including Saturdays (and public holidays if required)


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