Cashier III

Overview

Sales Support Associate in Pleasanton, CA. The role supports store operations and brand commitment through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work supports product flow from receipt to point of sale.

CASH WRAP

• Greeting the customer with a smile and eye contact, and offering your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers’ needs
• Conduct email/name capture, where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add-ons and sell gift cards
• Maintain cash and POS media accurately and in compliance with Coach policy
• Create lasting impression by thanking the customer and providing a reason to return
• Represent Coach brand appropriately

STOCKROOM / WAREHOUSE

• Receive shipment and transfers
• Notify Store Management when new product arrives
• Scan cartons/transfers, verifying store information is correct
• Communicate discrepancies to Store Management
• Process shipment/transfers according to Coach standards and time frames
• Organize and clean stock room daily; including offsite/remote warehouse as applicable
• Shift/organize product in the stockroom; react to sell through and make room for new product
• Manage stock levels/product ownership in back-of-house and sales floor
• Prepare and conduct regular cycle counts, as directed
• Participate in store physical inventory counts, as scheduled
• Maintain Company Loss Prevention standards

SALES FLOOR

• Regularly analyze sales floor to assess replenishment needs
• Replenish sales floor/assigned zone
• React to sell through and execute visual merchandising needs
• Support sales floor activities, as directed
• Communicate information about price points, features/benefits, color and stock availability to customers
• Respond to customer requests confidently; partner with sales team or Store Management when needed
• Drive for results: consistently exceeds goals and is top performer; focused on outcomes
• Customer focus: meet expectations of internal and external customers; build trust and relationships
• Creativity: generate new, original ideas and connect concepts innovatively
• Interpersonal savvy: build rapport and effective relationships; use diplomacy and tact
• Learning on the fly: quick learner; open to change; analyzes successes and failures to improve
• Perseverance: energetic, driven to finish; persists through challenges
• Dealing with ambiguity: adapts to change and handles risk and uncertainty

Experience: 1-3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail environment. Knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems, basic computer skills (including using iPad/laptop, Mobile POS, Internet), ability to use walkie talkie, read price and product release sheets.

Physical: Ability to work at a fast pace; communicate effectively with customers and team; maneuver the sales floor, shelves, and stock room; climb, bend, and kneel as required. Frequently lift and carry up to 25 pounds and occasionally lift and carry product/cartons up to 50 pounds.

Schedule: Ability to meet scheduling and availability expectations, including nights, weekends, and holidays with high retail traffic.

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and do not consider age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, national origin, disability, marital status, military status, pregnancy, or any other protected status under applicable law. Visit Coach at

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segment: Outside Sales, Retail Sales, Seasonal, Sales Support, Merchandising, Sales, Retail