Side Development Quality Assurance Trainer

Side Development Quality Assurance Trainer

• Contract

FES - Further Enterprise Solutions a leading provider of engineering services, turnkey solutions, and software solutions, founded in 2002 by wireless industry veterans, FES has rapidly grown to become a leading provider of innovative solutions to leading telecommunications providers and equipment manufacturers. FES is headquartered in Philadelphia, PA with branch offices through the U.S. and Canada to ensure a rapid response and face to face contact with our clients and staff.

SOW

• Training Ericsson CMs and SP on project specifications, ways of working and Ericsson processes
• Tracking and clarifying local project deviations from Ericsson and customer specifications
• On boarding orientation for new CM and SP assigned to the project/market
• Providing training to CMs and SPs regarding project specific and national requirements
• Tracking local project quality issues
• Ensuring all project based SD (Site Development) personnel are competent, familiar with project standards & processes and adherence to quality standards
• QA responsibilities include but are not limited to:
  • Support scheduling and coordinating internal quality audits.
    • Selection of sites for audit
    • Coordinate auditor access to sites
    • Review audit results with CM team and responsible SP
    • Review (accept/reject) SP audit disputes
    • Facilitate corrective action with CMs and SPs
    • Report quality score resulting from audits
  • Facilitate the development and implementation of action plans to improve quality scores
  • Site punches.
    • Punch sites with CMs and SPs to insure they understand how to properly perform a site punch, pre “Construction Complete.
    • Perform independent site punches to measure the quality of the CM and SP punch, post “Construction Complete”.
  • Training
    • Identify training opportunities and facilitate training for the CM team
    • Train new CMs and PMs on Ericsson tools, ways of working, processes and project specifications
  • Participate in project kick off meetings
  • Host Quality Awareness Meetings
  • Audit a percentage of close out packages to insure quality, accuracy and that the COP process is followed
  • Provide quality orientation for new CMs
  • Evaluate processes and identify areas requiring improvement
  • Work with the CM team to identify, develop and implement process improvement plans
  • Work with process owners to ensure Ericsson processes are adapted to fit project specific requirements
  • Provide mentorship and guidance to CMs, SPs and other project team members regarding workmanship quality, project specifications and processes.
  • Perform Root Cause Analysis (RCA) as necessary and facilitate the development and implementation of preventative action plans
  • Ensure the project document library is up to date and the latest document revisions have been shared with the project PMs, CMs and SAMs.
  • Work with the customer to provide clarity regarding customer processes and specifications
  • Identify and document all deviations from Ericsson and customer national specifications and processes
  • Ensure the Ericsson QA organization is kept abreast of all specifications and processes deviations
  • Ensure written acceptance from the customer is received for all deviations from customer processes and specifications
• Key skills:
  • Good communicator
  • Experience performing and/or managing wireless site construction work
  • Microwave construction experience is a plus
  • Ability to address or train small to medium groups of people
  • Knowledge of MS Outlook, Excel and Powerpoint
  • Ability to write and review process documentation and MOPs

  MUST BE A SELF STARTER WITH EXCELLENT COMMUNICATION SKILLS. MUST ADEPT AT TRAINING AND COMFORTABLE PRESENTING TO LARGE GROUPS OF CMs AND CONTRACTORS.