Senior Technical Account Manager

QASource is a leading provider of software QA and testing services, supporting enterprise and high-growth technology companies. We integrate directly with engineering and product teams to deliver scalable, high-quality testing solutions across automation, manual testing, performance, security, and AI-driven QA.

Our clients expect senior-level partnership, technical fluency, and strategic account leadership.

The Senior Technical Account Manager (Sr. TAM) is responsible for managing and expanding a focused portfolio of strategic, enterprise-level accounts within a defined territory. This role requires ownership of multi‑million‑dollar revenue targets, executive‑level relationship management, and the ability to drive account expansion through consultative, technically informed engagement.

This is not a support role. The Sr. TAM serves as a strategic advisor to Engineering Directors, VPs, CTOs, and QA leadership, ensuring delivery excellence while proactively identifying and executing growth opportunities within existing accounts.

The Sr. TAM will manage a high‑touch portfolio of approximately 5–8 strategic enterprise accounts. Success in this role requires disciplined account planning, proactive client engagement, in‑person relationship development, and the ability to creatively land and expand business across multiple stakeholders within complex organizations.

• Own and manage a multi‑million‑dollar quota across a defined portfolio of 5–8 strategic enterprise accounts.
• Drive structured and strategic upsell and cross‑sell initiatives within existing customers.
• Identify whitespace opportunities across QA, automation, performance, security, and AI‑enabled services.
• Close meaningful expansion deals, including engagements of $150K+.
• Develop creative, value‑driven approaches to land‑and‑expand initiatives across Engineering Directors, VPs, and CTO‑level stakeholders.
• Partner with delivery leadership to align technical execution with commercial growth objectives.

• Build and maintain trusted relationships with Engineering Directors, VPs, CTOs, and C‑suite stakeholders.
• Conduct regular in‑person customer visits within assigned territory.
• Lead in‑person Quarterly Business Reviews (QBRs) focused on measurable outcomes, roadmap alignment, and strategic growth opportunities.
• Serve as the executive escalation point for complex delivery or client challenges.

• Develop and maintain comprehensive strategic account plans for each assigned customer.
• Maintain clear documentation of stakeholder mapping, growth objectives, expansion pathways, and execution milestones.
• Track progress against defined revenue and relationship goals.
• Execute consistently against a structured path toward growth.
• Demonstrate strong organizational discipline in account tracking, forecasting, and internal coordination.
• Organization, planning rigor, and follow‑through are critical success factors in this role.

• Maintain broad knowledge of emerging AI technologies and their impact on software quality and engineering workflows.
• Proactively stay current on AI tools, automation advancements, and testing innovations.
• Translate AI‑driven opportunities into relevant, business‑aligned discussions with engineering stakeholders.
• Position QASource’s AI‑augmented testing capabilities in alignment with customer technology strategies.

• Collaborate closely with QA Managers, Engineering teams, and project leaders.
• Translate technical delivery insights into executive‑level business value discussions.
• Proactively identify risks and implement mitigation strategies.
• Ensure seamless integration of QASource services into client engineering environments.
• Demonstrate a practical understanding of how software is built, tested, and released within modern SDLC frameworks.

• 8–10+ years of experience in Technical Account Management, Enterprise Sales, Customer Success, or a related client‑facing technical role.
• Proven ownership of multi‑million‑dollar revenue targets.
• Demonstrated success closing $150K+…