SalesForce Functional SME for Service Center
Job in
Pleasanton, Alameda County, California, 94566, USA
Listed on 2026-03-01
Listing for:
TecTammina
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Overview
Sales Force Functional SME for Service Center
Job Status: Full Time
Eligibility: EAD GC or GC or US Citizens
CompanyFirst IT Solutions
Qualifications- 10+ years of relevant consulting
- Extensive experience in writing BRD, Functional Specification documents, and project management
- Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status
- Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA)
- In-depth understanding of the capabilities and constraints of CRM application
- Experience in solution design, implementation and testing of the CRM applications
- Applied knowledge of CRM and the Service
- Must have good experience in business analysis, group facilitation, software design, development and Testing
- Preferred Experience
- Consultant Certification is a plus
- Contact Center Business Process / Sales Process
- Knowledge on Healthcare/Insurance Industry Call Center experience would be beneficial
- Experience with CRM Projects especially with SFDC implementation a huge plus
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