Senior IT Operations Specialist

Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.

Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere.

The Senior IT Operations Specialist will own the end-user technology experience at Calyxo, providing expert onsite support for our HQ and manufacturing facilities. This is a high-visibility role that requires a self-starter capable of managing the full lifecycle of IT assets—from procurement and deployment to security and decommissioning. Beyond day-to‑day troubleshooting, this individual will drive process improvements in ticketing, manage specialized engineering software like Solidworks, and partner with HR to build a world‑class onboarding and offboarding experience.

This role serves as a technical lead and mentor, ensuring white‑glove support for all employees, including executive leadership.

This is a full‑time, onsite position located in Pleasanton, CA, requiring presence across our HQ and manufacturing buildings.

• Serve as the primary administrator for the endpoint environment, managing both Windows and macOS populations.
• Own IT procurement for all end‑user hardware (laptops, peripherals, mobile) and locally installed software, managing vendor relationships, and maintaining accurate inventory levels.
• Drive endpoint management and security via Microsoft Intune, Defender, and Crowd Strike, including the deployment of security patches, configuration profiles, and application packaging.
• Manage Solid Works licensing and perform regular software upgrades to support our engineering teams.
• Oversee the mobile device environment, including iPad management for field/Clinical Excellence staff and Intune enrollment for BYOD mobile devices.

• Provide high‑touch support for onsite staff, ensuring rapid resolution of hardware and software issues.
• Partner with our MSP to coordinate support for remote employees, acting as an escalation point for complex technical issues.
• Deliver exceptional remote support via Teams and phone for our remote teams, ensuring they have consistent access to SaaS applications and M365 tools.
• Manage Auth/SSO and connectivity troubleshooting for a variety of enterprise SaaS applications.

• Collaborate with the People Team to continuously refine and improve the technical aspects of the onboarding and offboarding lifecycle, ensuring a seamless "Day 1" experience and secure asset recovery.
• Own the onsite collaborative experience by managing AV and Conference Room technology, including Polycom and Logitech Bar systems across Teams and Zoom Rooms.
• Analyze current ticketing workflows to identify bottlenecks and implement efficiencies that improve overall support response times and user satisfaction.
• Develop and maintain a searchable library of "self‑service" knowledge articles and internal SOPs for common IT processes.
• Provide mentorship and technical guidance to junior IT support roles as the organization continues to scale.

• Sr. Director, IT

• 8+ years of experience in desktop support or system administration, ideally in a high‑growth or medical device environment.
• Expert‑level proficiency in the Microsoft M365 stack (Teams, One Drive, SharePoint, Outlook, Copilot) and Microsoft Intune for endpoint management.
• Proven experience with IT procurement, asset management, and vendor coordination.
• Experience partnering with cross‑functional teams (like HR or Finance) to build or improve operational workflows.
• Proven experience with Solidworks installation, upgrades, and license management.
• Strong familiarity with AV hardware (Polycom, Logitech) and…