AV​/VC Break Fix Technician H

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Milestone Technologies is actively seeking passionate and motivated professionals committed to addressing global challenges through innovation and technology. Our vision is to revolutionize the deployment and support of technology worldwide. The AV/VC Break/Fix Technician plays a crucial role in providing high-level technical assistance to the internal users of our client, requiring a solid understanding of VC platforms such as Zoom and Cisco.

Demonstrating expertise in IP Networking technologies, including knowledge of the OSI model and experience troubleshooting TCP/IP based issues, switches, routers, etc., is essential. SIP and Slack knowledge, along with familiarity with the AV/VC industry, including integrators, hardware manufacturers, and best practices, is also required.

• Maintain, find, and repair Tier 2 issues reported by users and issues reported to the AV Support queue (issues can include AV cable replacement, room display calibration, sound adjustments/calibration, etc.)
• Operations validation against documented VC standards
• Inbound support task management
• Escalation of complex issues to appropriate support teams
• Connect Windows and Mac devices to Audio Visual equipment
• Instruct users in the operation of equipment if necessary

• Minimum of 2 years experience in the audiovisual or related field
• Strong customer service skills with the ability to communicate effectively
• Strong focus and organizational skills
• Understanding or willingness to learn wiring diagrams and signal flow
• Basic knowledge of AV integration and installation
• Basic understanding of multiple DSPs
• Demonstrated ability to work independently and prioritize multiple competing tasks
• Experience with ticketing systems (Service Now knowledge is a plus)
• Exposure as an operating technician for live audiovisual special events is advantageous

Estimated Pay Range:
The estimated pay range for this position is USD $26.00/Hr.

- USD $31.00/Hr. and is a Non-Exempt role. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to…