Senior Support Engineer

Get to Know Us

It's fun to work in a company where people truly believe in what they're doing!

At Black Line, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, Black Line has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best‑in‑class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At Black Line we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at Black Line!

The Senior Support Engineer is a desktop support position responsible for assisting Employees and contractors of Blackline globaly. This position will be based out of Pleasonton, CA and will provide first line support for employees in that office.

• Monitor ITHELP Jira ticket queue for support tickets and triage as necessary
• Demonstrates a customer‑first attitude
• Ability to competently and professionally communicate complex technical concepts to the lay person and all levels of management in person, by email and phone
• Responds quickly, professionally and positively to requests for technical assistance
• Interfaces with other technology groups to serve as IT Desktop SME for POC
• Create new AD user accounts
• Join user workstations to Active Directory
• Image user workstations and assist with user desk setups
• Troubleshoot including connectivity, MS Office issues, general computer hardware issues
• Manage inventory management systems, Anti‑Virus Management Systems (Sophos), and other End‑user workstation admin systems as required.
• Implements or assists in the implementation of administrative toolsets (Imaging, AV, Jira, Confluence)
• Uses Powershell (or other scripting language) to automate routine tasks
• Participates in 24/7 on‑call rotation
• Ownership of Desktop‑level projects as needed

• 4+ years of experience with Active Directory and commonly used enterprise Microsoft services and applications
• Knowledge of VPN, remote access and multi‑factor authentication troubleshooting techniques
• 3+ years of experience in Microsoft Windows desktop Operating Systems (Windows 11)
• 3+ years of experience with MS Office troubleshooting
• 3+ years of experience with Apple OS X operating system
• Some MS Exchange use (new mailbox adds, deletes, etc.)
• Familiarity of a scripting language for automation of routine tasks (Powershell, Python, Java, Bash, etc.)
• Experience with a technology asset management platform (SCCM, Intune, JAMS, etc)
• Solid mobile device end‑user troubleshooting (iPad, iPhone, android)

Microsoft and/or Apple Certifications

A+ Certification

• A technology‑based company with a sense of adventure and a vision for the future. Every door at Black Line is open. Just bring your brains, your problem‑solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where Black Liner's continued growth and learning is empowered. Black Line offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

USD $78,400.00/Yr.

- USD $98,000.00/Yr.

Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, Black Line also offers short‑term and long‑term incentive programs, based on eligibility,…