Supervisor, AV​/VC & Events

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee‑first, performance‑based culture and for over 25 years, we have a demonstrated history of supporting category‑defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework, applying continuous improvement to deliver transformational benefits to IT.

With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation, sharpening focus on business objectives and improving employee productivity. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

The AV/VC Supervisor plays a critical role in managing the activities and responsibilities of the AV/VC break/fix and events teams, ensuring global support for our client. As a key member of the management team, the AV/VC Supervisor is responsible for providing high‑level technical assistance to the team and ensuring service and support are delivered to customers at agreed‑upon service levels. This role encompasses support for collaboration meetings using both remote and onsite AV systems, including All Hands events, webcasts, and smaller sessions on a global scale.

The Supervisor also handles various media events and training sessions, requiring a solid understanding of collaboration tools such as Zoom, Zoom Phone, Slack, Neat, and Cisco.

• Works directly with the Service Delivery Manager & Operations Manager to coordinate, prioritize, and maintain optimal service execution to meet client‑specific key performance indicators.
• Leads and provides coaching for technicians when workflow deficiencies are identified.
• Conducts regular 1‑to‑1 meetings with the local and regional teams to provide guidance and support.
• Audits ticket data to ensure ticket handling quality meets or exceeds expectations.
• Observes and reports on service trends across individuals and the team as a whole.
• Attends and provides input during weekly team meetings and leadership syncs.
• Set up and break down audio‑visual equipment for meetings and events, including projectors, microphones, speakers, etc.
• Operate and monitor equipment during meetings, managing sound levels, remote cameras, video playback, and webcasting.
• Communicate with users regarding requirements for upcoming meetings.
• Connect Windows and Mac devices to audio‑visual equipment.
• Instruct users in the operation of equipment if necessary.
• Document/update standard operating procedures.
• Interface and work with varied positions and levels of technical knowledge within the department and other company departments.
• Act as Supervisor to the AV/VC team, approving timecards, time off, and other administrative duties.

• Minimum of 4 years of experience in audiovisual or a related field
• Strong leadership skills
• Process improvement‑mindful individual with the ability to streamline and improve workflow
• Strong customer service skills with the ability to communicate effectively
• Strong focus and organizational skills
• Experience in bridging and planning global meetings
• Self‑motivated with strong coordinating skills
• Understanding or willingness to learn wiring diagrams
• Basic knowledge of AV integration and installation
• Demonstrated ability to work independently and prioritize multiple competing tasks
• Exposure as an operating technician for live audiovisual special events
• Experience as an operating technician, as well as planning and execution of live…