FORTÉ : AV Support Engineer in Pleasanton

FORTÉ is hiring: AV Support Engineer in Pleasanton FORTÉ
• Pleasanton, CA, United States

This role offers competitive pay ranging from $95,000 to $120,000 per year, with potential stock options.

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you’re on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible.

FORTÉ (formerly AVI Systems) is a 100% employee‑owned company with 50+ years of experience and a bold new identity.

• Lead setup, testing, tuning, and operation of all production equipment, including cameras, switchers, routers, audio mixers, replay/recording platforms, and transmission/streaming workflows.
• Program and configure complex networked AV/IT systems, including Dante, AES
  67, SMPTE ST 2110, AV‑over‑IP solutions, DSPs, and automation/control systems.
• Configure and operate Ross Video Dashboard.
• Operate and continuously monitor all systems during live events and broadcasts to ensure flawless performance and content quality.
• Handle warranty, RMA, and hardware‑level fixes.
• Support event execution, daily operations, and high‑stakes productions requiring precision and rapid response.
• Serve as the senior escalation point for complex AV/broadcast issues beyond Tier1 and Tier2 technicians.
• Rapidly diagnose and resolve hardware failures, control issues, network conflicts, signal‑flow disruptions, and real‑time production problems.
• Perform preventative maintenance, system health checks, and ecosystem‑wide firmware/software updates.
• Oversee AV/broadcast initiatives including new deployments, facility enhancements, upgrades, and retrofits.
• Collaborate closely with Producers, Directors, Stage Managers, IT teams, and cross‑functional stakeholders to ensure technically sound, on‑time execution of productions.
• Provide technical mentorship, training, and guidance to crew members, technicians, and junior engineers.

• Proven experience as a Broadcast Engineer, Senior AV Engineer, or similar role in broadcast/live production environments.
• Deep knowledge of AV/IT and broadcast technologies including Dante, AES
  67, NDI, SMPTE ST 2110, AV‑over‑IP solutions, DSP systems (Q‑SYS, Biamp), and professional production equipment.
• Strong proficiency with control systems (Crestron, QSC, Extron), digital audio networking, video routing, multi‑room AV design, and integration with enterprise networks (firewalls, VPNs, VLANs).
• Ability to configure and monitor KVM‑over‑IP and IP‑based intercom systems.
• Familiarity with modern sound and lighting consoles.
• Extensive knowledge of both Windows and Mac operating systems.
• Understanding of multichannel wireless microphone and personal monitoring systems.
• Extensive experience troubleshooting complex AV/broadcast systems under high pressure in live environments.
• Familiarity with cloud‑based AV management and monitoring tools.

• CTS, Dante Certification, Q‑SYS training, CCNA, or similar technical certifications.
• ETCP Rigging Certification (Arena or Theatre).
• OSHA 10‑ or 30‑hour certifications.
• Certification for operation of aerial work platforms (scissor lifts, boom lifts).

• Healthcare, vision & dental coverage for you and your family.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Employer‑paid life and disability insurance.
• 401(k) with company match.
• Employee Stock Ownership Plan (ESOP).
• Tuition reimbursement and ongoing learning opportunities.
• Employee assistance program.
• Paid time off that helps you truly disconnect.

FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.

To receive consideration, please apply through the FORTÉ career site. The job  this posting is J-18808-Ljbffr.