Senior Director of Customer Success & Support

A technology solutions provider is seeking a Head of Customer Success and Support to lead and scale its service desk and customer support teams. The ideal candidate will blend strategic leadership and operational management in a fast-paced environment, focusing on customer retention and satisfaction. Key responsibilities include owning support KPIs, managing critical incidents, and fostering a collaborative culture within the organization.

Candidates should possess strong analytical skills, preferably with experience in tech companies, and hold a Bachelor's degree in a relevant field.
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