IT Support Technician
Job in
Pleasanton, Alameda County, California, 94566, USA
Listed on 2026-01-12
Listing for:
InterSources
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Overview
The IT Support Technician I will be responsible for providing front-line technical assistance to end-users across hardware, software, and system access. This role supports day-to-day IT operations and ensures smooth delivery of technology services.
Key Responsibilities- Provide first-level technical support to employees for hardware, software, and network issues in person, by phone, or via ticketing systems.
- Install, configure, and maintain computer systems, mobile devices, and peripheral equipment.
- Assist in managing user accounts, permissions, and system access in accordance with company policies.
- Troubleshoot and resolve common IT issues, escalating complex problems to higher-level support when necessary.
- Support IT-related projects, deployments, and upgrades to improve system performance and reliability.
- Maintain accurate documentation of support activities, technical solutions, and system configurations.
- Deliver excellent customer service by ensuring timely follow-ups and effective communication with end-users.
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