Operations Manager, Mental Health Services

Hively’s mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve.

If this resonates with you, we invite you to apply to join our team.

Hively’s Mental Health Department is expanding, and we are looking for an Operations Manager to help shape the future of our growing programs. Reporting to the Sr. Operations Manager of Clinical Services, this role will manage and oversee a team handling day-to-day mental health operations – ensuring intake and billing services run smoothly, efficiently, and in full compliance with contract regulations – as well as support the operational aspects of our clinician training program.

This is an exciting opportunity for a professional who brings strong operational and management expertise, experience in healthcare administration, and a passion for process improvement of a fast‑growing program. The ideal candidate will have experience in community mental health, an understanding of the Medi‑Cal/Medicare system, and an eagerness to jump in and handle day‑to‑day details as well as support the strategic development and implementation of new programs.

Our Team at Hively is a passionate and diverse group of individuals from a wide range of lived experiences, backgrounds, and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, growing together, and fostering a culture of respect.

Hively’s mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve.

If this resonates with you, we invite you to apply to join our team.

What you will do:

• Team Management:
• Oversee intake and billing staff, ensuring efficient and effective administrative, intake, and billing functions of our mental health program. Ensure quality customer service and timely scheduling and billing.
• Participate in performance evaluations and support staff in setting and achieving annual goals.
• Promote strong collaboration between operations staff and clinicians.
• Clinical & Program Operations:
• Manage operational aspects of the MFT/PCC Trainee practicum program, including maintaining up-to-date orientation and training materials, monitoring therapist caseloads, and providing weekly progress analyses toward practicum completion.
• Be the point person for various resources used to enhance our training program and help our clients. Examples include managing our letter templates used for client care as well as managing and organizing clinical resources.
• Assist with budget management and oversee clinical supply orders.
• Manage and coordinate Hively’s  subscription to maximize access and benefits to clinicians.
• Support scaling of mental health programs by contributing to the development and implementation of initiatives that leverage technology and streamline operations.
• Identify operational inefficiencies or areas for improvement and implement solutions to enhance workflow while maintaining high‑quality customer service to clients.
• Develop and maintain the department’s Notion page, documenting SOPs and ensuring clinical staff are trained and updated on all changes.
• Data & Systems Management:
• Serve as an admin‑level user of Exym EHR and Smart Care.
• Audit data, generate reports, and analyze information using advanced Excel…