Client Experience Coordinator

Client Care Coordinator – Pleasanton, CA

Competitive Edge Physical Therapy is hiring a Client Care Coordinator for our Pleasanton location. This full‑time, in‑person role sits at the intersection of hospitality, organization, and human connection. You are the first and last impression for every client who walks through our doors and the steady presence that keeps the clinic running smoothly behind the scenes. If you love helping people, thrive on responsibility, and take pride in being the person everyone can rely on, keep reading.

• Create a warm, professional, and organized client experience from arrival to departure
• Manage scheduling, rescheduling, and follow‑ups with accuracy and confidence
• Collect payments and explain plans of care clearly and respectfully
• Provide hospitality touches that make people feel genuinely cared for
• Support physical therapists with day‑to‑day clinic flow and communication
• Assist with overflow sales conversations and client follow‑up when volume is high
• Serve as a reliable backup to our Sales Development Representative, ensuring no opportunity falls through the cracks

• You genuinely enjoy helping people and building rapport
• You are organized, detail‑oriented, and calm under pressure
• You communicate clearly and confidently, both in person and on the phone
• You like having responsibility and ownership over your role
• You enjoy being part of a high‑performing team and contributing to something bigger
• You want more than “just a job” and take pride in doing things the right way

Healthcare experience is helpful but not required. Hospitality, customer service, fitness, or boutique service backgrounds often thrive here.

Competitive Edge Physical Therapy is a fast‑scaling, technology‑driven physical therapy company serving active adults and athletes throughout the Bay Area. With locations in San Jose, Santa Clara, and Pleasanton, we combine advanced biomechanics technology with high‑touch care to help people move better, perform better, and stay active for life. We are known for our high standards, strong culture, and commitment to continuous improvement.

Every role on our team matters, and we value people who take ownership, think ahead, and execute with care.

• A stable, full‑time role in a growing clinic
• Clear expectations and structured onboarding
• A supportive team that values communication and accountability
• Opportunities to grow your skills in client care, operations, and sales support
• Competitive pay based on experience

• Hourly Pay: $20–$26 per hour
• 401(k) with 4% company match
• Healthcare benefits
• PTO starting at 80 hours, increasing with tenure
• Sick pay
• Additional time off Dec 24–Jan 1 for company shutdown
• Weekly personal and professional development with mentorship

Apply with your resume and a cover letter describing why you’re the best fit for this role.