Medical Front Desk Coordinator

Medical Front Desk Coordinator

Location:
Pleasanton, CA

Child's Play is an award-winning pediatric therapy clinic providing occupational and speech therapy to children with special needs.

• Answering phones
• Converting new leads into patients
• Rescheduling canceled appointments
• Maintaining full capacity for all providers through scheduling actions
• Collecting co-pays
• Processing medical records requests
• Completing registration forms
• Anticipating staff/patient/family needs, and responding with appropriate, high level care
• Registers and orients all patients to clinic policies
• Maintain client records
• Assisting the CEO

• Must have ability to work through interruptions and multitask independently in a fast-paced environment
• Must be able to prioritize and multi-task
• Must be customer focused
• We are looking for a self starter who can think outside of the box and be a problem solver
• Must be able to create and maintain trust and confidence with new and existing patients
• A polished professional appearance is required to be the face of the office
• Must be computer literate with EMR and Epic Experience. Salesforce a plus.

• Bachelor's Degree
• Experience with:
  • Medical Office Administration/Management
  • Sales
  • Customer Service
  • Project Management
    -scheduling, task organization, proactivity & ability to look/plan ahead
• Technological Literacy (at minimum, Google Suite, Microsoft Suite, & Phone Systems)
• Other Attributes:
  • Flexibility and warmth
  • Outstanding verbal & written communication skills
  • Proactive Self-starter
  • Detail oriented
  • Team Player
  • Lover of community, children, & supporting others.

• 401(k) matching
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

• No

• Bachelor's (Required)

• front desk / receptionist : 1 year (Required)
• project management : 1 year (Preferred)
• customers relations: 1 year (Required)

• In person

• 8 hour shift

• Bonus pay