Support Associate III

Support Associate III

Kate Spade – Pleasant Prairie, WI, US

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Title: Sales Associate

Primary

Purpose:

The successful individual will leverage their proficiency in retail to…

• Achieves individual sales goals.
• Develops strong product knowledge across all categories.
• Responsible for ensuring exemplary customer service by delivering the ultimate Kate Spade experience.
• Able to develop a personal connection with guests through effective use of selling skills.

• Achievement of personal sales goals.
• Extensive product knowledge.
• Partner with Store Manager and Assistant Manager to elevate selling culture.
• Partner with Store Manager and Assistant Manager to initiate business driving events in store.

• Ability to understand and communicate the Kate Spade New York brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
• Build strong relationships with clients as a brand ambassador of the company.
• Communicate client feedback to Store Manager and Assistant Manager to elevate client service and sales.
• Adhere to all company policies and procedures with honesty and integrity.

• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.

• Strong communication skills.
• Proven ability and contribution to an elevated selling culture.
• Elevated sense of personal style.

• Minimum 2-3 years’ experience in luxury goods or a comparable retail environment.
• Bachelor’s degree in related field preferred.

• Available to work store schedule, as needed, including evenings and weekends.
• Standing for extended periods of time.
• Able to safely lift boxes up to 50 pounds.
• Comfortable climbing ladders.

• Drive for Results: Can be counted on to exceed goals successfully; is constantly one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face…