Assistant Manager

Assistant Manager – Potbelly Sandwich Works

Join to apply for the Assistant Manager role at Potbelly Sandwich Works
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The Assistant Manager is the co‑leader of the Potbelly shop. They bring good vibes every day to create an environment of belonging and teamwork, making Potbelly a fun place for team members and customers.

Salary: $50,000 - $55,000 base salary range + bonus potential.

• Competitive pay with performance‑based annual raises
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

• You want to delight customers with great food and good vibes
• You are friendly and customer service oriented
• You have strong written and verbal communication skills
• You love working in a fast‑paced environment
• You’re a team player
• You enjoy problem solving
• Open availability preferred
• You’re able to maintain deadlines and prioritize while running an effective shift
• You have strong organizational skills and the ability to multitask
• You can handle the heat of the kitchen – knife skills are a plus
• You enjoy higher levels of noise from music, customers and employees
• You can manage potential allergens (peanut products, egg, dairy, gluten, soy, seafood and shellfish)
• You are able to build and develop strong teams and handle conflict resolution
• You have strong interviewing skills
• You’re able to write effective schedules and maintain labor goals
• You have knowledge of Microsoft Office
• You have a strong business acumen
• Minimum 2 years management experience in a restaurant or retail environment preferred
• You’re able to stand/walk for 8‑9 hours or as needed
• You can work a minimum of 45 hours per week
• You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois applicants: all IL employees are required to become food safety certified within 30 days of employment

• Train, coach and develop Potbelly Associates and Shift Leaders
• Effectively interview and recommend hiring of Associates, Certified Trainers and Shift Leaders
• Develop and maintain a Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Attend regularly scheduled meetings
• Ensure all security procedures are followed
• Ensure back‑of‑the‑house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
• Assist General Manager with control of cost of goods, variances and inventories within the shop
• Control assigned P&L line items
• Maintain deadlines and prioritize while running an effective shift
• Comply with health and safety standards for food, cleanliness and safety
• Effectively handle customer complaints/issues
• Other duties as assigned

As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health; in other states through the National Restaurant Association (Serv Safe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Failure to pass after two attempts may result in inability to continue in a Shift Leader or Management capacity.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Final date to receive applications:
Applications must be submitted by 2/20/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.