Manager, Team Member Experience

Manager, Team Member Experience

Join to apply for the Manager, Team Member Experience role at Cooper's Hawk Winery and Restaurants

• 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount
• 401(k) with Company Match
• Health & Flexible Savings Accounts
  - Health and Dependent Care
• Long-Term Disability;
  Voluntary Short-Term Disability
• Basic Life and AD&D Insurance (with option to purchase additional coverage)
• Paid Parental Leave
• Paid Time Off
• Access to Team Member Relief Program
• Wellness and Mental Health Support
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Team Member Rewards, Milestone Recognition and Referral Bonuses
• Career Development Opportunities

• Develop quarterly staffing plans and partner with Talent Acquisition to ensure sourcing strategies are in place
• Maintain applicant tracking systems and ensure internal job postings are visible to current Team Members
• Ensure onboarding and offboarding processes are timely, organized, and positive
• Participate in orientations and ensure training materials and uniforms are available

• Collaborate with trainers and managers to ensure training programs are executed and standards are met
• Conduct 30/60/90-day check-ins with new hires and communicate progress to department managers
• Track and analyze time-in-position data and identify training and development opportunities
• Ensure compliance with HR systems, certifications, and break policies

• Attend Community and manager meetings to stay aligned with team needs
• Observe new Team on shift and provide feedback to support success
• Partner with department managers and HR to coordinate leaves of absence and return-to-work transitions
• Share engagement and retention insights with the GM and Area Director
• Partner with managers to identify internal talent for hourly leadership roles
• Follow policies, systems, and standards and ensure others are doing the same

• Conduct Stay Interviews and gather feedback to improve the Team Member experience
• Provide guidance on Paylocity functions and benefits utilization
• Ensure Team Members feel heard, supported, engaged and celebrated

• Promote a culture of fun and recognition through celebrations, events, and milestones
• Coordinate charity events and community involvement opportunities
• Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates
• Celebrate Team Member achievements and life events
• Interact with Guests and Team Members in the restaurant to ensure uncompromising hospitality

• Must represent Cooper's Hawk Values
• Must be at least 21 years of age
• Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery & Restaurants or have previous management experience with another restaurant concept
• Must have a passion for hospitality
• Has knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant
• Is able to communicate clearly and effectively with strong interpersonal and leadership skills
• Has the ability to multi-task and work effectively in a fast-paced environment
• Maintains basic knowledge of first aid and handling emergencies
• Has the ability to work flexible shifts and schedules, inclusive of weekends and some holidays
• Has the ability to perform essential functions to company standards with reasonable accommodation
• Must be able to read, write and understand English
• Must be able to lift and carry up to 50 lbs.
• Must be able to stand for at least 10 hours per shift
• Must have the ability to work 50-60 hours per week
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect…