Customer Specialist

Join to apply for the Customer Specialist - Full Time role at Car Max
.

Base pay range: $20.00/hr - $30.00/hr

Location:

6104 – Pleasant Hill – 77 Chilpancingo Parkway, Pleasant Hill, California, 94523

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their Car Max journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars.

We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

• Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications.
• Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals.
• Check in and receive vehicles that are shipped to Car Max; complete the daily scanning and reconciliation of vehicle inventory.
• Perform cosmetic inspections and ensure that all vehicles meet Car Max Quality Standards.
• Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management.
• Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing.

This is a high‑energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders.

We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

• Demonstrate exceptional communication skills.
• Display confidence in self, the product and Car Max.
• Ability to build and maintain strong relationships.
• Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun.
• Balance the needs of the Customer and the business when making decisions.
• Seek to fully understand and meet Customer needs.
• Create win‑win solutions to Customer issues.
• Get work done well, on time and follow the right process.
• Drive work processes and pay close attention to detail.
• Perform multiple duties in a high‑energy, fast‑paced working environment.
• Read, interpret and transcribe data in order to maintain accurate records.
• Lift objects that weigh as much as 25 lbs.

• High School Diploma, or equivalent.
• Sales and customer service experience, in an area such as retail, preferred.
• Valid Driver’s License.
• Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred.

$20.20 - $30.30

Except as otherwise required by state law, Car Max Associates are entitled to the following paid sick, vacation, and holiday time.

• Earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90‑day waiting period depending on years of continuous service with the Company.
• 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
• Associates considered full‑time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
• For more details about benefits, please visit our Car Max Benefits website.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Retail

Car Max is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant’s request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.