Dispatcher, Management

A Dispatcher I is a civilian employee of the Police Department who performs a variety of tasks in the Department’s Support Services Division. The Dispatcher I receives incoming calls for police assistance and response; acts as a primary Dispatcher when appropriate; performs a variety of general support duties related to police communications; completes a wide variety of general clerical duties.

The Dispatcher I duties may include, but are not limited to, the following:

Answer emergency and non-emergency police related phone calls, help prioritize requests for service based upon available resources, receive radio requests and handle accordingly, type, process and file a wide variety of reports and materials including memos, letters, complaints, declarations, warrants, citations, crime and traffic reports. Assists Department personnel and the public in person and by phone performing record checks, collecting fees and mailing requested reports to outside agencies in accordance with established regulations.

A Dispatcher I may be assigned to work various hours, shifts, holidays, weekends and overtime.

A combination of education and work experience including 2-3 years of general office work involving typing of varied materials, public contact, general filing and basic record keeping; type at least 40 wpm net. Knowledge of business English, spelling; modern office practices and procedures; record keeping. Ability to learn assigned clerical tasks readily and to adhere to prescribed routine; write English legibly;

establish and maintain effective working relationships with other employees and the general public; learn the operation of other standard office equipment; a willingness to work varying shifts; and to learn radio dispatching skills.

The City of Pleasant Hill offers a comprehensive salary and benefits program. For detailed benefit information, please review Memorandum of Understanding between the City and Pleasant Hill Police Association.

• Salary: $6,681 - $8,612 per month.
• Health/Medical Benefit: Choice of coverage with Kaiser or Blue Shield. The City pays 80% of monthly premiums at each coverage level. In lieu of medical coverage, the City will contribute $400 (employee only coverage) or $500 (employee + 1 coverage) or $600 (family coverage) into a Mission Square 457 deferred compensation plan.
• Dental & Vision: City-paid for employee and eligible dependents.
• CalPERS Retirement: Enrollment in 2% @ 60 (Classic Member) or 2% @ 62 (PEPRA New Member).
• Mission Square Deferred Compensation & Roth IRA Plans: Voluntary plans available.
• Retiree Health Savings (RHS) Plan: City contributes $100.45 /month.
• Life Insurance: City-paid life insurance coverage ($50,000).
• Long Term Disability: City-paid long-term disability coverage.
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• The City does not participate in Social Security.

Applications are only accepted online.

Typing certification of 40 wpm net (5 minute test taken within the last 12 months) is required. Certificates will only be accepted from a recognized business, adult school, or employment agency. Online typing test results will not be accepted. Applications received without a valid typing certificate, or not meeting the minimum words per minute (40 wpm net) will not be considered and applicants will not be contacted to correct the deficiency.

CONTINUOUS RECRUITMENT:
Applications will be reviewed on an ongoing basis. You must ensure complete submission of employment application and typing certificate as recruitment may close at any time.

Applicants who meet the minimum qualifications may be invited to take an online Dispatcher Crti Call test and will be notified by email of their scheduled testing date. The most qualified applicants based on background and experience as evidenced by their application, and those with a passing score on the online test, may be invited for an oral board interview, which is weighted 100%.

To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member.

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